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Can't get internet despite being connected to new router

Bright8
Dabbler
Posts: 12
Registered: ‎06-11-2017

Can't get internet despite being connected to new router

I got a new router from plusnet as old one was displaying faults. I set it up, the blue light came on and i connected my laptop. My laptop said it was connected, secured. But none of the web pages would work. I connected my phone but although it appeared to be connected it kept saying I needed permissions and had to sign in and again i couldnt get into the internet. Does anyone have any idea what could be wrong. In the meantime im using the old router and devices connect to it and we can get internet. thanks

3 REPLIES 3
jab1
Seasoned Hero
Posts: 6,531
Thanks: 2,177
Fixes: 70
Registered: ‎24-02-2012

Re: Can't get internet despite being connected to new router

Do the devices say you are connected to the old or new router? Have you totally powered down both the laptop and phone and entered the correct password(key) for the new router?

John
BrightonRock
Pro
Posts: 443
Thanks: 117
Fixes: 7
Registered: ‎09-04-2016

Re: Can't get internet despite being connected to new router

Can the laptop (or the phone) see the router home page at http://192.168.1.254/

 

Bright8
Dabbler
Posts: 12
Registered: ‎06-11-2017

Re: Can't get internet despite being connected to new router

Thanks everyone. I finally got Plusnet, its the router, sending a new one.