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Can't connect to Google.co.uk or youtube - anyone else?

Kryten
Rising Star
Posts: 58
Thanks: 13
Registered: 04-05-2015

Can't connect to Google.co.uk or youtube - anyone else?

Are they down for anyone else or is it a PN fault? Everything else is working fine.
76 REPLIES
frogman
Grafter
Posts: 32
Registered: 13-08-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

I've got the same problem - no idea what's causing it though.
Kryten
Rising Star
Posts: 58
Thanks: 13
Registered: 04-05-2015

Re: Can't connect to Google.co.uk or youtube - anyone else?

Interesting, thanks for responding, so it's not just me.
dick:quote
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

Are you by any chance using Apple devices?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

Both working fine here, I am using google and opendns as primary/secondary on my pc if it matters.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Kryten
Rising Star
Posts: 58
Thanks: 13
Registered: 04-05-2015

Re: Can't connect to Google.co.uk or youtube - anyone else?

Quote from: Chris
Are you by any chance using Apple devices?
Yes indeed Chris, how interesting. What now? Also Firefox and Safari produce the same results, so it doesn't seem to browser related or ....?
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

We're had a few reports from customers on Apple devices similar to this too, we're looking in to it but I'm not sure why it would only affect Apple devices :/
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Kryten
Rising Star
Posts: 58
Thanks: 13
Registered: 04-05-2015

Re: Can't connect to Google.co.uk or youtube - anyone else?

Thanks Chris, at least you're on the case.
dick:quote
Moderator
Moderator
Posts: 18,514
Thanks: 1,807
Fixes: 223
Registered: 11-01-2008

Re: Can't connect to Google.co.uk or youtube - anyone else?

working fine on OS X 10.11 and iOS 9.1 here.. though I'm using OpenDNS.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

Any chance you could try our DNS? Possibly doing a lookup on OpenDNS and then on ours?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Kryten
Rising Star
Posts: 58
Thanks: 13
Registered: 04-05-2015

Re: Can't connect to Google.co.uk or youtube - anyone else?

Been years since I changed any DNS settings. Not sure how to do what you asked, sorry - anyone?

adie:quote
Moderator
Moderator
Posts: 18,514
Thanks: 1,807
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Registered: 11-01-2008

Re: Can't connect to Google.co.uk or youtube - anyone else?

here you go..

dvorak$ nslookup youtube.com 212.159.13.49
Server: 212.159.13.49
Address: 212.159.13.49#53
Non-authoritative answer:
Name: youtube.com
Address: 212.56.71.29
Name: youtube.com
Address: 212.56.71.34
Name: youtube.com
Address: 212.56.71.54
Name: youtube.com
Address: 212.56.71.20
Name: youtube.com
Address: 212.56.71.24
Name: youtube.com
Address: 212.56.71.59
Name: youtube.com
Address: 212.56.71.44
Name: youtube.com
Address: 212.56.71.55
Name: youtube.com
Address: 212.56.71.49
Name: youtube.com
Address: 212.56.71.50
Name: youtube.com
Address: 212.56.71.25
Name: youtube.com
Address: 212.56.71.30
Name: youtube.com
Address: 212.56.71.45
Name: youtube.com
Address: 212.56.71.40
Name: youtube.com
Address: 212.56.71.35
Name: youtube.com
Address: 212.56.71.39
dvoraksMBP:~ dvorak$ nslookup youtube.com 208.67.222.222
Server: 208.67.222.222
Address: 208.67.222.222#53
Non-authoritative answer:
Name: youtube.com
Address: 212.56.71.93
Name: youtube.com
Address: 212.56.71.118
Name: youtube.com
Address: 212.56.71.113
Name: youtube.com
Address: 212.56.71.123
Name: youtube.com
Address: 212.56.71.84
Name: youtube.com
Address: 212.56.71.119
Name: youtube.com
Address: 212.56.71.103
Name: youtube.com
Address: 212.56.71.114
Name: youtube.com
Address: 212.56.71.94
Name: youtube.com
Address: 212.56.71.88
Name: youtube.com
Address: 212.56.71.109
Name: youtube.com
Address: 212.56.71.89
Name: youtube.com
Address: 212.56.71.104
Name: youtube.com
Address: 212.56.71.108
Name: youtube.com
Address: 212.56.71.99
Name: youtube.com
Address: 212.56.71.98

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Kryten
Rising Star
Posts: 58
Thanks: 13
Registered: 04-05-2015

Re: Can't connect to Google.co.uk or youtube - anyone else?

Sorry Dvorak, we're going to have to plod a bit if you don't mind. I've setup my account with OpenDNS. You kindly listed your nslookup data but I've no idea how to get that.
[EDIT]: OK, I've set the OpenDNS settings to 208.67.222.222 and 208.67.220.220
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

If you open a terminal and type
nslookup youtube.com 208.67.222.222
and
nslookup youtube.com 212.159.6.9
That'll give lookup results from each of those DNS servers. I can't see any problems with the ones Dvorak has given us though.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Kryten
Rising Star
Posts: 58
Thanks: 13
Registered: 04-05-2015

Re: Can't connect to Google.co.uk or youtube - anyone else?

Thanks Chris, I got:
Last login: Sat Sep 19 09:22:51 on console
MAC-2:~ HowardFillingham$ nslookup youtube.com 208.67.222.222
Server: 208.67.222.222
Address: 208.67.222.222#53
Non-authoritative answer:
Name: youtube.com
Address: 212.56.71.113
Name: youtube.com
Address: 212.56.71.118
Name: youtube.com
Address: 212.56.71.88
Name: youtube.com
Address: 212.56.71.103
Name: youtube.com
Address: 212.56.71.123
Name: youtube.com
Address: 212.56.71.93
Name: youtube.com
Address: 212.56.71.98
Name: youtube.com
Address: 212.56.71.119
Name: youtube.com
Address: 212.56.71.109
Name: youtube.com
Address: 212.56.71.104
Name: youtube.com
Address: 212.56.71.94
Name: youtube.com
Address: 212.56.71.89
Name: youtube.com
Address: 212.56.71.108
Name: youtube.com
Address: 212.56.71.99
Name: youtube.com
Address: 212.56.71.114
Name: youtube.com
Address: 212.56.71.84
MAC-2:~ HowardFillingham$ nslookup youtube.com 212.159.6.9
Server: 212.159.6.9
Address: 212.159.6.9#53
Non-authoritative answer:
Name: youtube.com
Address: 212.56.71.84
Name: youtube.com
Address: 212.56.71.118
Name: youtube.com
Address: 212.56.71.93
Name: youtube.com
Address: 212.56.71.104
Name: youtube.com
Address: 212.56.71.88
Name: youtube.com
Address: 212.56.71.113
Name: youtube.com
Address: 212.56.71.123
Name: youtube.com
Address: 212.56.71.99
Name: youtube.com
Address: 212.56.71.109
Name: youtube.com
Address: 212.56.71.119
Name: youtube.com
Address: 212.56.71.114
Name: youtube.com
Address: 212.56.71.103
Name: youtube.com
Address: 212.56.71.89
Name: youtube.com
Address: 212.56.71.94
Name: youtube.com
Address: 212.56.71.98
Name: youtube.com
Address: 212.56.71.108
MAC-2:~ HowardFillingham$