cancel
Showing results for 
Search instead for 
Did you mean: 

Can't connect to Google.co.uk or youtube - anyone else?

GrahamR
Newbie
Posts: 1
Registered: ‎25-03-2013

Re: Can't connect to Google.co.uk or youtube - anyone else?

Working on my mac, iphone and ipad fine.
dig @212.159.13.49 www.google.co.uk
; <<>> DiG 9.8.3-P1 <<>> @212.159.13.49 www.google.co.uk
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 7218
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;www.google.co.uk. IN A
;; ANSWER SECTION:
www.google.co.uk. 262 IN A 216.58.210.67
;; Query time: 10 msec
;; SERVER: 212.159.13.49#53(212.159.13.49)
;; WHEN: Sat Sep 26 08:27:13 2015
;; MSG SIZE  rcvd: 50

Also see http://community.plus.net/forum/index.php/topic,135472.0.html which confirms plusnet uses Google caches in the local network, so that would mean you should see plusnet owned IPs for google hosted services.
From the dig above its going direct to google now (can you try again Lawrence?) so might be an issue with the google caches that are now being bypassed?
cwaite
Rising Star
Posts: 237
Thanks: 14
Registered: ‎10-01-2013

Re: Can't connect to Google.co.uk or youtube - anyone else?

Just tested on my other halfs iPad and Google is now working again!
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

Hi all, we understand this should be fully resolved now but please let us know if you spot anything out of the ordinary.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
lconroy
Newbie
Posts: 4
Thanks: 1
Registered: ‎26-09-2015

Re: Can't connect to Google.co.uk or youtube - anyone else?

Hi again folks,
Yup -- I can confirm that, from here, it's working again; single IP address returned for www.google.co.uk, certificate ties in with that address, and cyphers negotiated OK.
Super. I always wondered how hard it was going to be to get mandatory https to work with CDNs, and now we know :).
all the best,
  Lawrence
dragon2611
Grafter
Posts: 283
Registered: ‎20-10-2013

Re: Can't connect to Google.co.uk or youtube - anyone else?

I think Google updated something that caused OSX to throw a hissy fit, there was a thread on reddit where someone was haivng the same problem and they were from a different country I Think.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

It appears to have been due to changes made to Google's caching servers.
Different ISPs use these in different ways which may explain why some have been unaffected or maybe saw their customers affected in slightly different ways.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sebyh
Newbie
Posts: 3
Registered: ‎17-09-2014

Re: Can't connect to Google.co.uk or youtube - anyone else?

Thank You to everyone who helped keep all of us affected informed and who gave up there time to narrow down the cause.
I am guessing this had little to do with the Plus Net and it was Google(let me know if I have this right).
Many Thanks.
aesmith
Pro
Posts: 629
Thanks: 80
Fixes: 4
Registered: ‎26-09-2015

Re: Can't connect to Google.co.uk or youtube - anyone else?

Is anyone  (Plusnet?) able to say what the actual underlying fault was?    We were locked out of Google over this period, but I didn't investigate further as our service was going though some known bad spells, and I put it down to just another symptom - hence I didn't check different DNS servers or anything.
Tony S
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

Hi all,
As I mentioned above it happened due to changes Google made to their caching servers.
As each ISP utilizes these in different ways it will have affected some ISPs but not others.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Memphis1985
Grafter
Posts: 37
Registered: ‎06-07-2011

Re: Can't connect to Google.co.uk or youtube - anyone else?

So this is now happening again...
Started last night. Was working fine again today but as of around an hour ago it's gone again. Unable to access any site in Googles range.
Memphis1985
Grafter
Posts: 37
Registered: ‎06-07-2011

Re: Can't connect to Google.co.uk or youtube - anyone else?

Extremely intermittant access this morning. Was working fine to start with, now again can't access anything connected to Google at all. Even PN's site has become extremely slow to respond and yet all other sites are working fine - unless they connect to Google for ads or tracking, in which case they are very slow or time out also.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

Could be related to an incident we have raised about intermittently poor connectivity to Google-hosted stuff (ref: 89389).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Memphis1985
Grafter
Posts: 37
Registered: ‎06-07-2011

Re: Can't connect to Google.co.uk or youtube - anyone else?

Thanks Bob. Is that incident something I can view the status of to check when it might be resolved?
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Can't connect to Google.co.uk or youtube - anyone else?

Not really. I'll try and pop back in to this thread with any significant updates though.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Memphis1985
Grafter
Posts: 37
Registered: ‎06-07-2011

Re: Can't connect to Google.co.uk or youtube - anyone else?

Ok that's great, thanks.