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Can't ask a simple question via your support site when OOH!!!

Damian78
Grafter
Posts: 118
Registered: ‎22-04-2013

Can't ask a simple question via your support site when OOH!!!

Spent 30 minutes mainly on hold earlier this evening to see if I could simpifly my fibre setup by geting the Hub One. No....I'm not paying £106.99 for one as its not worth it but if the CS representative looked into our account they may have noticed the amount of issues we had before we finally were given fibre. I said I was willing to sign up to another 18/24mth contract if I could get One reduced. Was told I can upgrade within 2 months of July.......and I don't doubt I'd find a cheaper provider by then without the unreliable history. Can anything be done to simplyfy our setup with a Hub One?
2 REPLIES
Moderator
Moderator
Posts: 19,019
Thanks: 2,081
Fixes: 308
Registered: ‎11-01-2008

Re: Can't ask a simple question via your support site when OOH!!!

The hub one would replace the BT modem and router, consolidating them into one box - if that's what you mean by simplifying?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Can't ask a simple question via your support site when OOH!!!

Hub Ones are rebranded BT HomeHub 5As - you'd get one cheaper on Ebay.
There's a lot of alternative all in one box solutions - you need a combined VDSL modem/Router. See http://forum.kitz.co.uk/index.php/topic,14436.0.html
For a similar price to what you are being asked for the Hub One you'd get a far better VDSL router.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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