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Can't access some websites

samtayuk
Newbie
Posts: 2
Registered: 09-08-2017

Can't access some websites

Hello all,

I'm having some issues with my internet connection.
I'm unable to connect to a few websites that seem to be using Akamai CDN.
eBay
TSB online banking, TSB main website is working.
Ikea

I have contacted support they have done a dial test and have confirmed the issue. Support seem very unsure what they can do about it.

Just really fed up now with the issue, just feel like I'm paying and only getting half a service.

Can anyone help?

Error:
Access Denied

You don't have permission to access "http://www.ebay.co.uk/" on this server.
Reference #18.523b3717.1502280868.6fd0676e


Access Denied

You don't have permission to access "http://www.ikea.com/" on this server.
Reference #18.aab1f748.1502307727.155b764

Access Denied

You don't have permission to access "http://online.tsb.co.uk/personal/logon/login.jsp" on this server.
Reference #18.2d33dd58.1502307814.1565aeec

Reference changes each refresh.

Thanks
Sam
4 REPLIES
RichardB
Pro
Posts: 388
Thanks: 120
Fixes: 4
Registered: 19-11-2008

Re: Can't access some websites

Hi

The error message appears to be from eBay as though you can reach ebay but they have barred your connection.

Perhaps the IP address you are assigned has been blacklisted or maybe it is related to using one of the ex Infonet USA IP addresses?

 

I see EBAY UK have a a free phone number 0800 358 6551.

 

I would try and contact ebay to see if they could advise why you do not have permission  to access their Web site.

THey should be able to use the reference to find out.

 

Richard

Browni
Aspiring Hero
Posts: 2,281
Thanks: 776
Fixes: 45
Registered: 02-03-2016

Re: Can't access some websites

I can't help but would like to add that I've also experienced the random reference #18 error across many sites, eBay, Microsoft, CCLOnline & Argos for example.
I've only seen it on my mobile using Pale Moon for Android.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
samtayuk
Newbie
Posts: 2
Registered: 09-08-2017

Re: Can't access some websites


RichardB wrote:

Hi

The error message appears to be from eBay as though you can reach ebay but they have barred your connection.

Perhaps the IP address you are assigned has been blacklisted or maybe it is related to using one of the ex Infonet USA IP addresses?

 

I see EBAY UK have a a free phone number 0800 358 6551.

 

I would try and contact ebay to see if they could advise why you do not have permission  to access their Web site.

THey should be able to use the reference to find out.

 

Richard


I can't see the issue lying with eBay as I have issue with other site not relating to eBay such as TSB online banking.

 

Thanks

Sam

 

 

RichardB
Pro
Posts: 388
Thanks: 120
Fixes: 4
Registered: 19-11-2008

Re: Can't access some websites

It is ebay reporting that you do not have permission to access.

The reason why is unknown but it may be a common reason why other sites are not available.

 

Doing nothing will probably result in nothing happening and you getting frustrated.

Why not try and find out?