Can someone please help with my order?
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Can someone please help with my order?
30-07-2015 1:41 PM
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I originally placed my unlimited Fibre and phone order on the 10 July with an engineers appointment set for 24th. The engineer didn't show up, so I contacted PN who said the phone order has got stuck in the system. the next week was spent trying to cancel my order to start a new one, and today recieved an email saying that my phone order had been cancelled. PN has now been in touch saying they have made another order for fibre /phone with a provisional date of the 13th August.
I also asked a few weeks ago for PN to price match the free for 6 months offer (my original order was £5/pm), which they agreed to.
I am asking for help here as I feel my order is all over the place and I'm not entirely sure what is going on.
1. What does the "provisional" appointment mean for the new install. I can tell you now if the engineer doesn't turn up again, I will be cancelling altogether and going elsewhere.
2. The agent who said he would deal with my price match (Piers) has now closed the ticket with no mention of this at all. Has this been done? What about my first month broadband refund?
If someone could just explain to me fully where my order is at and what happens next it would be much appreciated.
Thank you, Jason.
Re: Can someone please help with my order?
31-07-2015 11:22 AM
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Are there any Plusnet agents on here (MattyC etc) who can look at my account and tell me if my price match has been done?(account jazbur765)
I hope the agents on here are more helpfull.
Thanks.
Re: Can someone please help with my order?
31-07-2015 5:04 PM
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At least Plusnet are consistent.
Re: Can someone please help with my order?
31-07-2015 5:24 PM
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Re: Can someone please help with my order?
31-07-2015 6:20 PM
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Re: Can someone please help with my order?
03-08-2015 11:14 AM
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Quote from: Matthew Sorry for the delayed response.
I'm looking into this for you now.
Hi Matthew, any info on this yet?
Re: Can someone please help with my order?
03-08-2015 1:44 PM
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Re: Can someone please help with my order?
03-08-2015 3:51 PM
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Re: Can someone please help with my order?
03-08-2015 3:53 PM
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Re: Can someone please help with my order?
03-08-2015 4:21 PM
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dick:quote
Re: Can someone please help with my order?
04-08-2015 5:03 PM
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Re: Can someone please help with my order?
13-08-2015 4:22 PM
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I'm bumping my post as Matthew said he would help with my promised price match when my account went active.
Also Line rental saver is not available to me, is that because I have weekend and evening calls inclusive with my package. I believe that line rental saver doesn't have inclusive calls, so by paying that way it wouldn't be any cheaper in my case would it?
Cheers
Re: Can someone please help with my order?
13-08-2015 9:37 PM
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Thanks.
Re: Can someone please help with my order?
14-08-2015 9:56 AM
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Re: Can someone please help with my order?
14-08-2015 11:00 AM
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Quote from: Chris It looks like one of my colleagues in the customer options team sorted out the discounts for you last night?
Hi, yes I received a ticket this morning saying I have 6 months discout of £14.99. Thank you for sorting that out for me
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