Can someone please fix my crazy profile!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Can someone please fix my crazy profile!
Can someone please fix my crazy profile!
10-06-2016 2:21 AM - edited 10-06-2016 3:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I ordered Fibre Extra 80/20 January, they stuck me on ADSL 20/1 for the first couple of weeks, ever since Fibre went live, it's been like 20/20. It's like I have ADSL download and Fibre Upload! But today (3:30am) it's just crazy bad!
1. Product name: Plusnet Hub 2. Serial number: +081441+NQ52925168 3. Firmware version: Software version 4.7.5.1.83.8.217 Last updated Unknown 4. Board version: Plusnet Hub One 5. DSL uptime: 24 days, 08:35:35 6. Data rate: 19999 / 79906 7. Maximum data rate: 25934 / 81284 8. Noise margin: 14.2 / 6.7 9. Line attenuation: 15.6 / 14.1 10. Signal attenuation: 16.0 / 14.1 11. Data sent/received: 24.3 GB / 228.7 GB 12. Broadband username: Username@plusdsl.net 13. 2.4 GHz Wireless network/SSID: PLUSNET-RZGN 14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 15. 2.4 GHz Wireless security: WPA2 16. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 17. 5 GHz Wireless network/SSID: PLUSNET-RZGN 18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 19. 5 GHz Wireless security: WPA2 20. 5 GHz Wireless channel: Automatic (Smart Wireless) 21. Firewall: Default 22. MAC Address: a0:1b:29:66:5a:f6 23. Modulation: G.993.2 Annex B 24. Software variant: AA 25. Boot loader: 1.0.0
https://portal.plus.net/my.html?action=data_transfer_speed Estimated line speed: 8Mb (This may vary between 5.5Mb and 12.5Mb) - Checked on 2016-05-08 01:56:15 Current line speed: 21 Mb
Re: Can someone please fix my crazy profile!
10-06-2016 7:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://speedtest.btwholesale.com/ run further testing and see what profile BT has you on
Then check on the PN portal after login, https://portal.plus.net/my.html?action=data_transfer_speed
Then report what you get to an agent via phone/online chat and that should start the ball back to rolling
Re: Can someone please fix my crazy profile!
10-06-2016 7:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Needs a kick from plusnets end, you are syncing at the max rate
Maximum data rate: 25934 / 81284
Have you tried dropping the connection and then reconnecting ?
Re: Can someone please fix my crazy profile!
10-06-2016 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Can someone please fix my crazy profile!
11-06-2016 6:32 PM - edited 11-06-2016 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1. Product name: Plusnet Hub 2. Serial number: +081441+NQ52925168 3. Firmware version: Software version 4.7.5.1.83.8.217 Last updated Unknown 4. Board version: Plusnet Hub One ...
How does one get this data?
[EDIT] Found it. Helpdesk page under Troubleshooting on the router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Can someone please fix my crazy profile!