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Can someone check my stats please.

Plusnet Help Team
Plusnet Help Team
Posts: 315
Thanks: 51
Fixes: 12
Registered: ‎06-08-2018

Re: Can someone check my stats please.

Hi @Alucidnation,

Thank you for updating the ticket.

To keep this conversation streamline, I have updated the fault ticket on your account with a detailed reply. When you have replied to the ticket, please reply on here so we can pick it up as soon as possible for you.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Apologies, had a house full.

 

Ticket updated.

Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Speeds have now dropped below minimum.

 

2018-12-30 08.06.40 am.png

Plusnet Help Team
Plusnet Help Team
Posts: 6,255
Thanks: 611
Fixes: 235
Registered: ‎01-01-2012

Re: Can someone check my stats please.

Sorry to hear that.

I'll get the ticket updated for you shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

I have replied to the ticket update.

Plusnet Help Team
Plusnet Help Team
Posts: 6,255
Thanks: 611
Fixes: 235
Registered: ‎01-01-2012

Re: Can someone check my stats please.

Thanks.

I'll get that picked up shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

Ticket replied to.

 

A bit confused on the time of the appointment.

Plusnet Help Team
Plusnet Help Team
Posts: 6,255
Thanks: 611
Fixes: 235
Registered: ‎01-01-2012

Re: Can someone check my stats please.

Apologies that's what a 7:30am start and lack of coffee does to you!

I've just updated the ticket with the correct appointment

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

No problem.

 

Thanks.

 

Ill update when the engineer has been.

Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

ticket updated.

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Can someone check my stats please.

Cheers, I can see someone is due to chase the fault up with our suppliers today so we'll have a further update for you soon. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Yes, just spoken to Matthew.

 

I have also just updated the ticket with more info

Plusnet Help Team
Plusnet Help Team
Posts: 10,689
Thanks: 3,334
Fixes: 538
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Thanks, I've tested your line and I can see your router in sync at 51.7mbps. As this is now within the estimates we'd struggle to get our suppliers to investigate this further as it's likely another engineer would just pass the job back as right when tested.

It's possible your speeds have dropped from where you had them previously due to cross talk which is basically interference from other connections in the cabinet as other people in the neighbourhood move on to fibre.

I'd recommend keeping an eye on this and let us know if your speeds drop further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 10,689
Thanks: 3,334
Fixes: 538
Registered: ‎21-04-2017

Re: Can someone check my stats please.

I can see you've since spoken with someone.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team