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Can someone check my stats please.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,257
Thanks: 5,313
Fixes: 904
Registered: ‎21-04-2017

Re: Can someone check my stats please.

If you're happy the problem is resolved you can close the ticket by clicking Here and if the problem returns in the future, we'll be happy to either re-open the ticket or if that's not possible, you can raise a new fault to us at http://faults.plus.net
Fingers crossed this is sorted for good though!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Registered: ‎03-01-2015

Re: Can someone check my stats please.

Indeed!

 

I have replied via the ticket.

 

Thanks.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,257
Thanks: 5,313
Fixes: 904
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Cheers, I've added a reply for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Re: Can someone check my stats please.

Thanks.

 

Just replied.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,257
Thanks: 5,313
Fixes: 904
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Thanks for the heads up, I've added another reply for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

I have replied.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,159
Thanks: 223
Fixes: 50
Registered: ‎22-01-2018

Re: Can someone check my stats please.

Thank you @Alucidnation. I have provided a further response on your ticket, please get back to us here once you have responded further.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
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Re: Can someone check my stats please.

Hi 

 

Ticket updated.

 

Thanks.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,174
Thanks: 135
Fixes: 53
Registered: ‎26-03-2018

Re: Can someone check my stats please.

Hi @Alucidnation,

I've updated the ticket again this morning. Please let us know once you've had the chance to read and respond so we can pick this back up for further review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Re: Can someone check my stats please.

Hi Alex,

I have have replied to the ticket.

Thanks
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Plusnet Help Team
Plusnet Help Team
Posts: 7,890
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Registered: ‎01-01-2012

Re: Can someone check my stats please.

We've just updated the ticket with an confirmation

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Registered: ‎01-11-2017

Re: Can someone check my stats please.

Sad now this is dissapointing me as we still dont know whats been going on apart from ive replied to the ticket and so on this must be the longest thread where we dont know whats been going on or happening which is a shame as this place is to help other people aswell who read these posts

 

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Posts: 310
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Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi Matt,

 

I have updated the ticket.

 

Thanks.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Can someone check my stats please.

 

Hi @Alucidnation

 

I've added the GEA test as requested - I've also reset the line profile for your connection in case DLM has kicked in and lowered the speed.

 

Best wishes

 

Dave

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Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks Dave,

 

I see my attainable has now dropped to around 68, from 71.

 

Would that be due to the profile reset you have performed?