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Can someone check my stats please.

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Rising Star
Posts: 310
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks Owen.

 

Ticket updated.

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Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Can someone check my stats please.

Hi @Alucidnation

I have replied back to you via the ticket on your account. You can view this by clicking on this link

 

Please let us know on here once you have replied back to the ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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Rising Star
Posts: 310
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.

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Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Can someone check my stats please.

Hi @Alucidnation,

Thank you for getting back in touch. I've updated your ticket, which can again be viewed here

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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Rising Star
Posts: 310
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Engineer turned up today.

 

Tested, all came back clear.

 

Ticket updated.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 165
Fixes: 70
Registered: ‎06-08-2018

Re: Can someone check my stats please.

Hi there @Alucidnation,

Thanks for getting back to us and letting us know how the appointment went.

I have now updated your ongoing faults ticket with further info. You can view the ticket here.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Rising Star
Posts: 310
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks

Ticket replied to
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Plusnet Help Team
Plusnet Help Team
Posts: 1,290
Thanks: 219
Fixes: 51
Registered: ‎07-12-2017

Re: Can someone check my stats please.

Thanks @Alucidnation, I have added a reply.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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Rising Star
Posts: 310
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Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks, also replied.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Can someone check my stats please.

Hi @Alucidnation, thanks for that response.

 

I've just updated the ongoing ticket for you.

 

I hope it helps but if you need anything further please don't hesitate to reply and let us know.

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Rising Star
Posts: 310
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Tanks Owen.

I have replied to the ticket however, am I correct I reading that Btw have organised another engineer for this afternoon?
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Can someone check my stats please.

Thanks for getting back to me @Alucidnation.

 

On checking the BTW notes, it's telling me that there was an appointment this AM.

 

IMHO, the notes aren't overly helpful on this one with the amount of time it's been ongoing for. Rather than me liaise with Openreach I think it's easier to just ask - was there an engineer visit this AM?

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Rising Star
Posts: 310
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi Owen,

Yes it was originally booked for this morning, but he turned up yesterday afternoon.

He did some more checks and tests and we were discussing the ongoing issues.

As far as he and I were concerned that was the end of it.

Would like to hear what btw were on about for this afternoons visit- if there still is one
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Plusnet Help Team
Plusnet Help Team
Posts: 17,257
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Registered: ‎21-04-2017

Re: Can someone check my stats please.

Yes it was originally booked for this morning, but he turned up yesterday afternoon.

He did some more checks and tests and we were discussing the ongoing issues.

As far as he and I were concerned that was the end of it.

That's good to see. Let us know if further problems do crop up though.

 

Would like to hear what btw were on about for this afternoons visit- if there still is one

I can't see any evidence of the appointment being for the PM slot. The notes on the fault report before and after both indicate the appointment is arranged for the AM slot. It seems that this may have been down to human error.

Sorry for any confusion or concern this caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Rising Star
Posts: 310
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ok thanks.

 

Ok, so what happens now?

 

Can we finally close this?

 

Mind you, I don't want to tempt fate!