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Can someone check my stats please.

Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Can someone check my stats please.

I am syncing at 69mbps and used to run at around 62 but my DL speeds have dropped to 49.

 

Im not paying for up to 76 if i am only ever now going to get 49

 

Thanks

60 REPLIES
Baldrick1
Aspiring Hero
Posts: 2,158
Thanks: 941
Fixes: 70
Registered: ‎30-06-2016

Re: Can someone check my stats please.

Are you checking via an Ethernet cable or wireless? If the latter you need to do the wired test to eliminate wireless problems.

Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Yes, I have performed the test via ethernet on my Mac

Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

I also did a speed check early this morning and it's still the same.

 

Upload has dropped as well.

Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Anyone?

 

I have also raised a ticket but that seems to be being ignored.

Plusnet Help Team
Plusnet Help Team
Posts: 573
Thanks: 106
Fixes: 16
Registered: ‎07-12-2017

Re: Can someone check my stats please.

Hi @Alucidnation, I'm sorry that you're having issues.

 

I have tested the line which shows you are in sync at 51mb, but not detecting anything that may cause this. I've raised this to our suppliers, it looks like we are going to need to book an engineer, though please note the speed is still syncing within estimates.

 

Can you connect your router to the test socket (if not already) and reply to my ticket here, if you let us know once done so we will pick this up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi Lauren,

 

Thanks for looking into this.

 

Ticket replied to.

Plusnet Help Team
Plusnet Help Team
Posts: 627
Thanks: 118
Fixes: 19
Registered: ‎22-01-2018

Re: Can someone check my stats please.

Hello @Alucidnation,

 

Thanks for getting back to us, I can see that in the meantime a fault colleague has picked up your response and confirmed the next steps via ticket here.

 

Please let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ok, very nice chap from OR turned up and tested my line which was showing to be clear, however, he said that it appears to be a problem at the cabinet.

 

He said he was going to reset it and that should bring me back to my previous speeds and to wait around half an hour.

 

However, over an hour later, the speeds are still low.

 

He could also see that i was running at around 67 up until beginning of December and saw it drop off overnight.

 

Can someone re-run the checker please?

Plusnet Help Team
Plusnet Help Team
Posts: 259
Thanks: 72
Fixes: 17
Registered: ‎24-04-2017

Re: Can someone check my stats please.

Hi @Alucidnation, thanks for getting back to us. After checking the engineer notes and retesting today we are still only seeing the sync speed come in at 49.5Mbps and I'm afraid to say the work carried out by the previous engineer doesn't look to have corrected the issue. I have updated the fault ticket which can be located here on the next best course of action in getting the speeds back within the estimates for you.

 Ben Devine
 Plusnet Help Team
Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket replied to.

Plusnet Help Team
Plusnet Help Team
Posts: 259
Thanks: 72
Fixes: 17
Registered: ‎24-04-2017

Re: Can someone check my stats please.

Thanks for that @Alucidnation. I've updated the fault ticket accordingly in regards to the engineer appointment. Let us know how the visit goes.

 Ben Devine
 Plusnet Help Team
Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Engineer has just left and changed pairs of cables back to the cabinet and apparently has improved the speed.

 

However, from my basic speed tests, there is still no improvement.

 

Could you check from your end again please.

Plusnet Help Team
Plusnet Help Team
Posts: 259
Thanks: 72
Fixes: 17
Registered: ‎24-04-2017

Re: Can someone check my stats please.

Thanks for getting back to us @Alucidnation and letting us know how the engineer visit went. I've updated your fault ticket with information regarding what we can see from this side and what I'd advise moving forwards which can be found here.
 

 Ben Devine
 Plusnet Help Team
Alucidnation
Grafter
Posts: 216
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi Ben

 

Ticket replied to.