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Can someone check my stats please.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Can someone check my stats please.

If you're happy the problem is resolved you can close the ticket by clicking Here and if the problem returns in the future, we'll be happy to either re-open the ticket or if that's not possible, you can raise a new fault to us at http://faults.plus.net
Fingers crossed this is sorted for good though!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Indeed!

 

I have replied via the ticket.

 

Thanks.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Cheers, I've added a reply for you now.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

Just replied.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Thanks for the heads up, I've added another reply for you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

I have replied.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,914
Thanks: 414
Fixes: 96
Registered: ‎22-01-2018

Re: Can someone check my stats please.

Thank you @Alucidnation. I have provided a further response on your ticket, please get back to us here once you have responded further.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi 

 

Ticket updated.

 

Thanks.

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Can someone check my stats please.

Hi @Alucidnation,

I've updated the ticket again this morning. Please let us know once you've had the chance to read and respond so we can pick this back up for further review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi Alex,

I have have replied to the ticket.

Thanks
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Can someone check my stats please.

We've just updated the ticket with an confirmation

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
iangilf
Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: Can someone check my stats please.

Sad now this is dissapointing me as we still dont know whats been going on apart from ive replied to the ticket and so on this must be the longest thread where we dont know whats been going on or happening which is a shame as this place is to help other people aswell who read these posts

 

Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi Matt,

 

I have updated the ticket.

 

Thanks.

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Can someone check my stats please.

 

Hi @Alucidnation

 

I've added the GEA test as requested - I've also reset the line profile for your connection in case DLM has kicked in and lowered the speed.

 

Best wishes

 

Dave

Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks Dave,

 

I see my attainable has now dropped to around 68, from 71.

 

Would that be due to the profile reset you have performed?