Can someone check my stats please.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Can someone check my stats please.
Re: Can someone check my stats please.
24-03-2019 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Owen.
Ticket updated.
Re: Can someone check my stats please.
24-03-2019 7:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have replied back to you via the ticket on your account. You can view this by clicking on this link
Please let us know on here once you have replied back to the ticket.
Re: Can someone check my stats please.
24-03-2019 8:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ticket updated.
Re: Can someone check my stats please.
24-03-2019 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Alucidnation,
Thank you for getting back in touch. I've updated your ticket, which can again be viewed here
Re: Can someone check my stats please.
26-03-2019 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Engineer turned up today.
Tested, all came back clear.
Ticket updated.
Re: Can someone check my stats please.
26-03-2019 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @Alucidnation,
Thanks for getting back to us and letting us know how the appointment went.
I have now updated your ongoing faults ticket with further info. You can view the ticket here.
Thank you.
Re: Can someone check my stats please.
26-03-2019 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ticket replied to
Re: Can someone check my stats please.
26-03-2019 9:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Alucidnation, I have added a reply.
Re: Can someone check my stats please.
27-03-2019 5:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, also replied.
Re: Can someone check my stats please.
27-03-2019 10:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Alucidnation, thanks for that response.
I've just updated the ongoing ticket for you.
I hope it helps but if you need anything further please don't hesitate to reply and let us know.
Re: Can someone check my stats please.
27-03-2019 12:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have replied to the ticket however, am I correct I reading that Btw have organised another engineer for this afternoon?
Re: Can someone check my stats please.
27-03-2019 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @Alucidnation.
On checking the BTW notes, it's telling me that there was an appointment this AM.
IMHO, the notes aren't overly helpful on this one with the amount of time it's been ongoing for. Rather than me liaise with Openreach I think it's easier to just ask - was there an engineer visit this AM?
Re: Can someone check my stats please.
27-03-2019 1:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes it was originally booked for this morning, but he turned up yesterday afternoon.
He did some more checks and tests and we were discussing the ongoing issues.
As far as he and I were concerned that was the end of it.
Would like to hear what btw were on about for this afternoons visit- if there still is one
Re: Can someone check my stats please.
27-03-2019 3:19 PM - edited 27-03-2019 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes it was originally booked for this morning, but he turned up yesterday afternoon.
He did some more checks and tests and we were discussing the ongoing issues.
As far as he and I were concerned that was the end of it.
That's good to see. Let us know if further problems do crop up though.
Would like to hear what btw were on about for this afternoons visit- if there still is one
I can't see any evidence of the appointment being for the PM slot. The notes on the fault report before and after both indicate the appointment is arranged for the AM slot. It seems that this may have been down to human error.
Sorry for any confusion or concern this caused.
Re: Can someone check my stats please.
27-03-2019 3:29 PM - edited 27-03-2019 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok thanks.
Ok, so what happens now?
Can we finally close this?
Mind you, I don't want to tempt fate!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Can someone check my stats please.