Can someone check my stats please.
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Re: Can someone check my stats please.
15-03-2019 4:11 PM
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Thanks @Alucidnation - I can see our faults team have now taken ownership of this for you and will be in contact accordingly.
Best wishes
Dave
Re: Can someone check my stats please.
18-03-2019 1:46 PM
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Ticket updated
Re: Can someone check my stats please.
18-03-2019 5:26 PM
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Re: Can someone check my stats please.
18-03-2019 8:59 PM
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Thanks.
Ticket has been updated by your colleague, and i have also updated, and expect a further update from them tomorrow.
Re: Can someone check my stats please.
19-03-2019 11:54 AM
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Thanks for confirming that the reboot fixed the thread issue. I can see that our faults team are monitoring this and fully expect them to contact you once they receive an update on your escalation.
Best wishes
Dave
Re: Can someone check my stats please.
20-03-2019 7:18 AM
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Thanks.
I was expecting an update yesterday?
Re: Can someone check my stats please.
20-03-2019 10:15 AM
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Re: Can someone check my stats please.
20-03-2019 11:38 AM
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Re: Can someone check my stats please.
20-03-2019 1:42 PM
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Re: Can someone check my stats please.
20-03-2019 11:37 PM
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I'm not posting to bash the CS team here, I was just checking some recent topics and this one 12 page long was promising... but since 21st December 2018 to today, knowing that this is still not fixed makes you realize how completely unreliable the Openreach support is about their job.
Re: Can someone check my stats please.
21-03-2019 4:50 AM
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Re: Can someone check my stats please.
21-03-2019 1:15 PM
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Need I say more?
The cs team here have been very helpful.
Re: Can someone check my stats please.
21-03-2019 1:18 PM
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Hi @Alucidnation,
Please accept my apologies for the delay in getting back in touch.
After checking the fault report and contacting our suppliers, I have updated the fault ticket. You can access the ticket here.
When you have replied to the ticket, please reply on here so we can pick it up as soon as possible for you.
Thank you.
Re: Can someone check my stats please.
21-03-2019 3:08 PM
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Ticket updated.
Re: Can someone check my stats please.
21-03-2019 4:42 PM - edited 21-03-2019 4:43 PM
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Ticket further updated.
Also, i am still not getting any email notifications from your updates to the ticket, even though it states you have.
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