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Can someone check my stats please.

Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Speedtest showing disappointing results this evening.

 

https://www.speedtest.net/result/8102432723

Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.

Plusnet Help Team
Plusnet Help Team
Posts: 4,833
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Fixes: 224
Registered: ‎25-03-2015

Re: Can someone check my stats please.

Thanks @Alucidnation.

 

I appreciate that this has been going on for quite some time now, however our suppliers are asking us to book another appointment to investigate further following some external work that was carried out recently.

 

I've responded to the ticket regarding this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi Harry

Ticket updated
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Can someone check my stats please.

We've just provided a further update

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks Matthew,

 

Also updated.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Can someone check my stats please.

I've just updated the open ticket question again

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks, updated.

Plusnet Help Team
Plusnet Help Team
Posts: 6,541
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Registered: ‎01-01-2012

Re: Can someone check my stats please.

Thanks for updating it.

We'll get the appointment updated and confirmed for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Sorry, didn't receive notification on the ticket update but thanks.

 

 

Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.
Plusnet Help Team
Plusnet Help Team
Posts: 6,541
Thanks: 655
Fixes: 248
Registered: ‎01-01-2012

Re: Can someone check my stats please.

Sorry to see what's happened.

I can see a colleague is chasing this up for you and will update you shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

However, as it’s not far off 8pm, I doubt I’ll be getting one now.
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Plusnet Help Team
Plusnet Help Team
Posts: 990
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Registered: ‎11-01-2018

Re: Can someone check my stats please.

 

Hi @Alucidnation,

 

My apologies that my colleague didn't contact you - I've tracked him down and ask him to call you shortly.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 293
Thanks: 14
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.

Thanks