Can someone check my stats please.

[#1]

Thanks for the update.

Hopefully the work that the engineer has carried out fixes the issue.

Let us know how it goes over the next few days.

[#2]

Ticket updated.

Thanks.

[#3]

Cheers for the heads up, I'm taking a look now.

[#4]

Sorry about the lack of updates.

Been a bit manic with work and family issues.

I have done some reorganising over the weekend so there will be a few disconnects showing up.

I have been dragged away work for another day or so and will update the ticket with details when i return on Wednesday.

Thanks

[#5]

Hello @Alucidnation,

No problem the ticket will remain open for 28 days after the last contact from us. Once you have updated it and if further investigation is needed, please let us know here so that we can get this picked up for you.

[#6]

Ticket updated.

Thanks.

[#7]

@Alucidnation,

In reference to your response below is an image of the drops this morning following the changes you noted:

As it stands your sync has remained the same - in reality it's actually lost .1 up and down which won't be noticeable. 

As it stands the ticket is still up and running and we can progress it further if needed?

[#8]

Thanks

Ticket updated.

[#9]

Hi @Alucidnation,

I have updated the escalation owner on the next actions we expect our suppliers to complete. Once you have replied to the ticket with your availability, please reply on here so we can pick it up as soon as possible for you.

Thank you.

[#10]

Ticket updated.

Thanks.

[#11]

Thanks @Alucidnation, it looks like our faults team have picked that up, booked an appointment, and sent confirmation via the account for you.

I hope this helps.

[#12]

And, as usual, the forum community not updated. Last we saw, the speed has improved slightly from the start of the issue, to within the estimates, but there still appear to be endless Openreach visits.

[#13]

@ejs, happy to provide more detail but it appears the OP prefers this to be kept via a support ticket. If they're happy with us sharing the detail regarding the fault we'll be happy to.

[#14]

Then perhaps this thread should be locked so we don't have to waste our time reading about ticket ping pong.

[#15]

@ejs No one is forcing you to read the thread.

 Having said that, i assumed this was how the team kept track of the status of updates to fault tickets as sometimes they get missed.

A brief summary.

Fault reported of huge speed/sync drop from around 67 to 48, almost over night.

After several engineer visits, various line pairs being swapped, sync has been improved to around 60, however, whenever i plug my phone back in, i get a massive amount of errors and with 24 hours, my sync has dropped to well under 55, which falls out of estimates.

I was eventually told that my phone was the problem, but after trying three different makes and models, it still happens.