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Can someone check my stats please.

Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

As i have also said on the ticket, the phone was blamed for the high error counts on the line, and this is simply not the case at all.

 

However, the phone has been disconnected completely from service for 5 hours, and now the amount of errors has increased on the line since.

 

Before the engineer turned up, there were very few and now i have these, which, as the engineer said, would have an effect on my sync speeds.

 

 

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Can someone check my stats please.

It's probably worth arranging another engineer visit in that case.

I've updated your ticket for you, if you can reply with further availability we'll book the appointment in for you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Can someone check my stats please.

It's quite common for SNRM to fall and the error rate to increase in the evening. AM radio signals travelling further by bouncing off the ionosphere after dark, plus probably more people getting home and switching things on.

Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks for the info, however, these have accumulated during the day.

 

Ticket updated.

 

Thanks.

ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Can someone check my stats please.

Yes well the error counters tend to only go upwards with time. I think 2880 ES per day is the red limit for the FTTC DLM.

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Can someone check my stats please.

Hi @Alucidnation,

I've reviewed the fault this afternoon and raised a response via the open ticket on your account which can be viewed here.

Please let us know if you have any further queries or issues and we'll be happy to assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

Ticket replied to.

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Can someone check my stats please.

Hi @Alucidnation,

Thanks for getting back to us. I can see that you have since discussed this matter with a member of our faults team and everything now appears to be resolved. That being said, if you do notice any further issues, please don't hesitate to get back in touch and we'll be happy to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi and apologies for the delay in replying.

 

As far as i am concerned, it has not been fully resolved.

 

Ticket updated.

 

 

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
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Registered: ‎21-04-2017

Re: Can someone check my stats please.

No worries.

We'll pick up your ticket shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

Ticket updated.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: Can someone check my stats please.

Me too. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Thanks, I've seen what you've said and we'll see what the engineer reports back with on Monday.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.

Thanks