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Can someone check my stats please.

Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

As i have also said on the ticket, the phone was blamed for the high error counts on the line, and this is simply not the case at all.

 

However, the phone has been disconnected completely from service for 5 hours, and now the amount of errors has increased on the line since.

 

Before the engineer turned up, there were very few and now i have these, which, as the engineer said, would have an effect on my sync speeds.

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 10,715
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Can someone check my stats please.

It's probably worth arranging another engineer visit in that case.

I've updated your ticket for you, if you can reply with further availability we'll book the appointment in for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 5,243
Thanks: 509
Fixes: 22
Registered: ‎10-06-2010

Re: Can someone check my stats please.

It's quite common for SNRM to fall and the error rate to increase in the evening. AM radio signals travelling further by bouncing off the ionosphere after dark, plus probably more people getting home and switching things on.

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Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks for the info, however, these have accumulated during the day.

 

Ticket updated.

 

Thanks.

Community Veteran
Posts: 5,243
Thanks: 509
Fixes: 22
Registered: ‎10-06-2010

Re: Can someone check my stats please.

Yes well the error counters tend to only go upwards with time. I think 2880 ES per day is the red limit for the FTTC DLM.

Plusnet Help Team
Plusnet Help Team
Posts: 462
Thanks: 67
Fixes: 23
Registered: ‎26-03-2018

Re: Can someone check my stats please.

Hi @Alucidnation,

I've reviewed the fault this afternoon and raised a response via the open ticket on your account which can be viewed here.

Please let us know if you have any further queries or issues and we'll be happy to assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

Ticket replied to.

Plusnet Help Team
Plusnet Help Team
Posts: 462
Thanks: 67
Fixes: 23
Registered: ‎26-03-2018

Re: Can someone check my stats please.

Hi @Alucidnation,

Thanks for getting back to us. I can see that you have since discussed this matter with a member of our faults team and everything now appears to be resolved. That being said, if you do notice any further issues, please don't hesitate to get back in touch and we'll be happy to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Hi and apologies for the delay in replying.

 

As far as i am concerned, it has not been fully resolved.

 

Ticket updated.

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 10,715
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Can someone check my stats please.

No worries.

We'll pick up your ticket shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

Ticket updated.
Plusnet Help Team
Plusnet Help Team
Posts: 10,715
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Me too. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Alucidnation
Grafter
Posts: 215
Thanks: 9
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.

Plusnet Help Team
Plusnet Help Team
Posts: 10,715
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Thanks, I've seen what you've said and we'll see what the engineer reports back with on Monday.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team