Can someone check my stats please.
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Re: Can someone check my stats please.
11-01-2019 5:20 PM - edited 11-01-2019 5:22 PM
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As i have also said on the ticket, the phone was blamed for the high error counts on the line, and this is simply not the case at all.
However, the phone has been disconnected completely from service for 5 hours, and now the amount of errors has increased on the line since.
Before the engineer turned up, there were very few and now i have these, which, as the engineer said, would have an effect on my sync speeds.
Re: Can someone check my stats please.
11-01-2019 5:55 PM
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It's probably worth arranging another engineer visit in that case.
I've updated your ticket for you, if you can reply with further availability we'll book the appointment in for you.
Re: Can someone check my stats please.
11-01-2019 6:07 PM
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It's quite common for SNRM to fall and the error rate to increase in the evening. AM radio signals travelling further by bouncing off the ionosphere after dark, plus probably more people getting home and switching things on.
Re: Can someone check my stats please.
12-01-2019 7:03 AM
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Thanks for the info, however, these have accumulated during the day.
Ticket updated.
Thanks.
Re: Can someone check my stats please.
12-01-2019 9:03 AM
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Yes well the error counters tend to only go upwards with time. I think 2880 ES per day is the red limit for the FTTC DLM.
Re: Can someone check my stats please.
12-01-2019 5:28 PM
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Hi @Alucidnation,
I've reviewed the fault this afternoon and raised a response via the open ticket on your account which can be viewed here.
Please let us know if you have any further queries or issues and we'll be happy to assist further.
Re: Can someone check my stats please.
12-01-2019 6:10 PM
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Thanks.
Ticket replied to.
Re: Can someone check my stats please.
13-01-2019 5:17 PM
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Hi @Alucidnation,
Thanks for getting back to us. I can see that you have since discussed this matter with a member of our faults team and everything now appears to be resolved. That being said, if you do notice any further issues, please don't hesitate to get back in touch and we'll be happy to investigate further.
Re: Can someone check my stats please.
16-01-2019 7:54 AM
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Hi and apologies for the delay in replying.
As far as i am concerned, it has not been fully resolved.
Ticket updated.
Re: Can someone check my stats please.
16-01-2019 10:56 AM
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Re: Can someone check my stats please.
16-01-2019 11:37 AM
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Ticket updated.
Re: Can someone check my stats please.
16-01-2019 1:47 PM
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Re: Can someone check my stats please.
17-01-2019 7:07 AM
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Ticket updated.
Re: Can someone check my stats please.
17-01-2019 11:03 AM
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Re: Can someone check my stats please.
21-01-2019 10:57 AM
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Thanks
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