Can someone check my stats please.
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Re: Can someone check my stats please.
28-12-2018 6:51 PM
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Hi @Alucidnation,
Thank you for updating the ticket.
To keep this conversation streamline, I have updated the fault ticket on your account with a detailed reply. When you have replied to the ticket, please reply on here so we can pick it up as soon as possible for you.
Thank you.
Re: Can someone check my stats please.
30-12-2018 12:08 AM
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Apologies, had a house full.
Ticket updated.
Re: Can someone check my stats please.
30-12-2018 8:10 AM
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Speeds have now dropped below minimum.
Re: Can someone check my stats please.
30-12-2018 11:03 AM
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Re: Can someone check my stats please.
30-12-2018 11:36 AM
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Thanks.
I have replied to the ticket update.
Re: Can someone check my stats please.
30-12-2018 1:16 PM
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Re: Can someone check my stats please.
30-12-2018 2:50 PM
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Thanks.
Ticket replied to.
A bit confused on the time of the appointment.
Re: Can someone check my stats please.
30-12-2018 4:00 PM
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Re: Can someone check my stats please.
30-12-2018 4:03 PM
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No problem.
Thanks.
Ill update when the engineer has been.
Re: Can someone check my stats please.
03-01-2019 11:28 AM
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ticket updated.
Thanks
Re: Can someone check my stats please.
03-01-2019 12:19 PM
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Re: Can someone check my stats please.
03-01-2019 12:43 PM
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Yes, just spoken to Matthew.
I have also just updated the ticket with more info
Re: Can someone check my stats please.
03-01-2019 1:15 PM
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Thanks, I've tested your line and I can see your router in sync at 51.7mbps. As this is now within the estimates we'd struggle to get our suppliers to investigate this further as it's likely another engineer would just pass the job back as right when tested.
It's possible your speeds have dropped from where you had them previously due to cross talk which is basically interference from other connections in the cabinet as other people in the neighbourhood move on to fibre.
I'd recommend keeping an eye on this and let us know if your speeds drop further.
Re: Can someone check my stats please.
04-01-2019 11:26 AM
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Ticket updated.
Thanks
Re: Can someone check my stats please.
04-01-2019 12:38 PM
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