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Can someone check my stats please.

Jubby
All Star
Posts: 626
Thanks: 111
Fixes: 31
Registered: ‎06-08-2018

Re: Can someone check my stats please.

Hi @Alucidnation,

Thank you for updating the ticket.

To keep this conversation streamline, I have updated the fault ticket on your account with a detailed reply. When you have replied to the ticket, please reply on here so we can pick it up as soon as possible for you.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Apologies, had a house full.

 

Ticket updated.

Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Speeds have now dropped below minimum.

 

2018-12-30 08.06.40 am.png

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Can someone check my stats please.

Sorry to hear that.

I'll get the ticket updated for you shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

I have replied to the ticket update.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Can someone check my stats please.

Thanks.

I'll get that picked up shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Thanks.

 

Ticket replied to.

 

A bit confused on the time of the appointment.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Can someone check my stats please.

Apologies that's what a 7:30am start and lack of coffee does to you!

I've just updated the ticket with the correct appointment

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

No problem.

 

Thanks.

 

Ill update when the engineer has been.

Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

ticket updated.

 

Thanks

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Can someone check my stats please.

Cheers, I can see someone is due to chase the fault up with our suppliers today so we'll have a further update for you soon. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Yes, just spoken to Matthew.

 

I have also just updated the ticket with more info

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Can someone check my stats please.

Thanks, I've tested your line and I can see your router in sync at 51.7mbps. As this is now within the estimates we'd struggle to get our suppliers to investigate this further as it's likely another engineer would just pass the job back as right when tested.

It's possible your speeds have dropped from where you had them previously due to cross talk which is basically interference from other connections in the cabinet as other people in the neighbourhood move on to fibre.

I'd recommend keeping an eye on this and let us know if your speeds drop further.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Re: Can someone check my stats please.

Ticket updated.

 

Thanks

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Can someone check my stats please.

I can see you've since spoken with someone.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet