Can someone at Plusnet look at my connection please? (Speed terrible and disconnections)

[#1]

Can someone at Plusnet look at my connection please? I now have  terrible speed and disconnections after a year of really good speeds.I do use Wifi, but I was when I first switched to fibre, the speed then was 30Mb+, it's now bouncing between 1Mb and 16Mb - generally under 10Mb.

When we first switched to fibre our current line speed was in the 30's, but now it has dropped to 21Mb - we never get anywhere near that.

Also, I have the 2 part router/modem combination - should I be using microfilters, as the various help articles keep saying yes but I was told when I switched to fibre that I shouldn't.

We have noticed a cabinet in the street that has been 'lifted' - possibly by prospective copper thieves, could this be the cause?

I will be carrying out checks connected directly to the first box (we don't have one with an engineers socket) but until then find attached OOkla speed test results.

http://www.speedtest.net/results.php?sh=c52abbd0a10b5f84217d0ddbf10bf3ab&ria=0

[#2]

Hello @rogadodge

I've tested your broadband and unable to find a fault as per the below stats:

Sync Status	In Sync
Downstream Speed	54.9 Mbps
Upstream Speed	10.0 Mbps

The connection to the router is also pretty stable:

As for your current line speed of 21 Mbps, your service is provisioned on 55/10 on our new dedicated network so the line speed/connection profile on our side has no bearing on your throughput.

I wouldn't suggest moving your modem/router because where it is, things are looking good. Have you tried a wired connection?

[#3]

Ok thanks will look at the Wifi, powerline adapters (which are only used for TV) and try a wired connection.

Should I be using microfilters?

[#4]

No problem. If you don't have a prefiltered faceplate i.e. two holes on the front of your phone socket, then yep you would need a microfilter.

[#5]

My faceplate has teo sockets, one for phone and one for internet. However, it is definitely the Wifi that is the problem.  Connected by wire I get 50Mbps D/L speed. Unfortunately a wired connection is not possible or practicable in this case.

Using a powerline adapter I get @ 40Mbps, but that is going through 2 extensions (one at each end) so that's acceptable.

I've downloaded   Wifi analyser onto my phone and it tells me that there are 5 other Wifi's using channel 1, and that channel 1 is rated as worst channel for performance, so going to try changing channel to see if that helps  ( if I can work out how to do it that is).

[#6]

Definitely Wifi. Changed channel to an unused one - that helped slightly. But worked out what the problem is. - My wife!!

She's moved the furniture and now I am sitting round a corner with 2 walls between myself and the router. If I sit at the dining table (where the sofa used to be) I get 40Mbps - step round the corner to where the sofa is now and 1-2Mbps.

It raises another question now, which i am going to ask on another post too...I have the 2 part router combination as supplied by PN.  could I connect the first part ( the BT box) to the powerilne adapter, then the second router to the second powerline adapter in the room with me?  Would this work - using the powerline adapter to 'stretch' the connection between the two boxes?

[#7]

Ha ha, happy to hear you've figured out the problem.

As for your other question, in theory I imagine so. I couldn't guarantee it, but it's worth a try.

As long as the powerline adapter is plugged into the LAN1 port of the Openreach Modem, and the other powerline is plugged into the Eth4 port of the router.

[#8]

thanks, will try tonight. If it works will report back - it may be of some use to someone else further down the line.

[#9]

Right, swapped the router about, as per my previous post and BINGO!! 30Mbps+. It is possible to connect the two routers (BT fibre and PN Wifi) by powerline adapter.

[#10]

Fantastic news, I've learnt something new today this evening. 

[#11 · Accepted solution]

I've posted this in the Fibre Forum, in the hope it will help someone else out.