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Can one get support if using a Vigor router

thewinelake
Dabbler
Posts: 11
Registered: ‎12-10-2015

Can one get support if using a Vigor router

I'm an FTTC user who has experienced gradual degradation of Internet speed over the last 3-4 years. It's got to the stage now where I'm getting regular abuse from the kids.
However, I know that Plusnet (understandably) like me to run a whole bunch of diagnostics using the ADSL modem originally supplied and that's too much of a faff for me. Just wondering if there's a way to get support if I'm too stroppy to switch all my hardware around?! ;-)
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Can one get support if using a Vigor router

We'll give you general support and we'll be able to test the line etc, however we wouldn't be able to give any router specific help and we'd always suggest that if you experience a fault you revert your set up to how it was installed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff