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Can anyone offer some advice on this please

dickelliott
Grafter
Posts: 35
Thanks: 2
Fixes: 1
Registered: 15-07-2016

Can anyone offer some advice on this please

before reporting a fault on my broadband i'm hoping that you can give me some informed advice.

My line speed according to plusnet should be between 63 and 78 Mbps

Line length to cabinet is approx 530 metres

According to the bt speedtester my line is syncing at 62Mbps. Please read the following part and hopefully you can give me some advice before i report a fault

I hope that you can help with is question about the possibility of raising my line speed.
I have had fibre broadband with you guys for over 4 years. When the Openreach engineer arrived to install the modem and box we had the main telephone box and an ectention box. He asked where i would like the modem and box to be fitted and i asked for it to be in the living room, this is where the extention box was. He the changed the internal wiring around to make the extention box into the primary one. This of course meant that he had to alter and join some of the wiring.
Over the past week i have done a load of decorating and found that some of the internal wiring seems to bee very brittle where the cabling has been painted over a few times.
Now, I am wondering whether the joined wires and brittle wiring could be affecting my line speed.
If this is a possibility would it be possible to get an engineer to come and check the signal at the junction box outside of my property and then check at the BT box where the modem plugs in inside the property? If the is a significant drop from outside to inside it may be a good idea to replce the wiring and have it go directly to the box that the modem plugs into.
I realise that i'll probably have to pay for this so is it possible for you to give me any idea of the cost.
Hope this all makes some sense to you as i really would like to get it all sorted out and working to the best of it's ability
Thanks in advance
Richard

2 REPLIES
Community Veteran
Posts: 38,439
Thanks: 1,016
Fixes: 61
Registered: 15-06-2007

Re: Can anyone offer some advice on this please

Looking at various charts - the speed/distance seems about right

FTTC-speed-distance-graph

Regarding brittle wiring - it is the plastic sheath which is brittle not the copper cores so unless there is water ingress it is unlikely to be causing a problem and reporting a fault won't get you anywhere as it will just be rejected

dickelliott
Grafter
Posts: 35
Thanks: 2
Fixes: 1
Registered: 15-07-2016

Re: Can anyone offer some advice on this please

Thanks for replying to that but i was also wondering whether getting rid of thr wiring joins and the extra 30feet of wiring may help