Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Can I increase my upload speed?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Can I increase my upload speed?
Can I increase my upload speed?
22-01-2016 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
I have just moved house and we transferred our fibre optic connection to the new house. However, in this new house we are not getting as fast of upload speed as what we were getting in the old house. Our old speed was about 20 mbps, whereas here it is about 2 mbps. I called plusnet and found out that the normal fibre optic connection allows at least 2mbps speed, so I asked if we could upgrade to the super fast fibre optic, however the system would not let us upgrade because the connection here would not reach the minimum speed. However, she did say that our max upload speed here is 7 mbps (minimum to upgrade is 19 mbps I think), which is a good speed for the uploading that I want to do.
Is there any way that we would be able to get the 7 mbps?
Thanks
I have just moved house and we transferred our fibre optic connection to the new house. However, in this new house we are not getting as fast of upload speed as what we were getting in the old house. Our old speed was about 20 mbps, whereas here it is about 2 mbps. I called plusnet and found out that the normal fibre optic connection allows at least 2mbps speed, so I asked if we could upgrade to the super fast fibre optic, however the system would not let us upgrade because the connection here would not reach the minimum speed. However, she did say that our max upload speed here is 7 mbps (minimum to upgrade is 19 mbps I think), which is a good speed for the uploading that I want to do.
Is there any way that we would be able to get the 7 mbps?
Thanks
Message 1 of 9
(1,584 Views)
8 REPLIES 8
Re: Can I increase my upload speed?
22-01-2016 8:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What account type were you on before you moved, was it the 80/20 Extra or the 40/20?
Did they give you a new deal at a new price or did you just continue your existing contract?
Did they tell you what your new upload speed would be beforehand?
Did they give you a new deal at a new price or did you just continue your existing contract?
Did they tell you what your new upload speed would be beforehand?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 9
(876 Views)
Re: Can I increase my upload speed?
22-01-2016 8:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In your message you say "however the system would not let us upgrade because the connection here would not reach the minimum speed" from that I infer that the telephone line at your new house is incapable of delivering speeds above 40Mb/s. PN are very reluctant to put people onto the 80/20 package if it doesn't look like they can get in excess of 40Mb/s downstream.
Now here's where it gets a bit confusing but please bear with me. The technology that you are using - called VDSL - is supplied by BT in several different flavours. 40/2, 40/10 and 80/20. Unfortunately PN do not sell the 40/10 package. PN used to sell a 40/20 package by provisioning you on BT's 80/20 and capping the downstream to 40 but withdrew that for new customers last summer. So that means at the moment PN can only sell you 40/2 (that is, up to 40 down, up to 2 up).
Where it gets annoying is that PN haven't handled the withdrawal of 40/20 and 40/10 very well. In a lot of cases they have failed to tell customers (especially those like you renewing their contract) that they will be moved across onto the current 40/2 offering.
So where does this leave you? From a technical point of view your line might be able to provide faster upload (I'm assuming that's what the 7Mb/s refers to in your question). Unfortunately PN will not currently sell you a package that makes use of that. In effect you are being deprived of all that your line can do. If you previously had 40/10 you might be able to kick up a fuss and persuade PN to put you back on it. The package still exists (as does 40/20) but they are legacy packages and not for sale. Whether you'd succeed though...I doubt it. The victims of PN's shoddy sales team who encouraged people to renew at end of their contract had a good case to be put back on their old package but your house move probably means that argument won't work. The best you might be able to do is get PN to let you out of your new contract so that you can move to another ISP that does offer a 40/10 package.
Now here's where it gets a bit confusing but please bear with me. The technology that you are using - called VDSL - is supplied by BT in several different flavours. 40/2, 40/10 and 80/20. Unfortunately PN do not sell the 40/10 package. PN used to sell a 40/20 package by provisioning you on BT's 80/20 and capping the downstream to 40 but withdrew that for new customers last summer. So that means at the moment PN can only sell you 40/2 (that is, up to 40 down, up to 2 up).
Where it gets annoying is that PN haven't handled the withdrawal of 40/20 and 40/10 very well. In a lot of cases they have failed to tell customers (especially those like you renewing their contract) that they will be moved across onto the current 40/2 offering.
So where does this leave you? From a technical point of view your line might be able to provide faster upload (I'm assuming that's what the 7Mb/s refers to in your question). Unfortunately PN will not currently sell you a package that makes use of that. In effect you are being deprived of all that your line can do. If you previously had 40/10 you might be able to kick up a fuss and persuade PN to put you back on it. The package still exists (as does 40/20) but they are legacy packages and not for sale. Whether you'd succeed though...I doubt it. The victims of PN's shoddy sales team who encouraged people to renew at end of their contract had a good case to be put back on their old package but your house move probably means that argument won't work. The best you might be able to do is get PN to let you out of your new contract so that you can move to another ISP that does offer a 40/10 package.
Message 3 of 9
(876 Views)
Re: Can I increase my upload speed?
23-01-2016 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So,the lesson for the rest of us is don,t renew when we are out of contract,if we want to keep our present upload?.
https://www.flickr.com/photos/james_bingham/
Message 4 of 9
(876 Views)
Re: Can I increase my upload speed?
23-01-2016 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As upload is becoming more important with people using cloud services etc -
I think the new 55/10 speed now available from BT OR should be introduced by PN
I think the new 55/10 speed now available from BT OR should be introduced by PN
Message 5 of 9
(876 Views)
Re: Can I increase my upload speed?
23-01-2016 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unless you can get a cast-iron guarantee 'in writing' that your existing package will continue. I believe that some people have fought and won to get their old package back but they may have been cases where the downgrade wasn't made clear at the time. Tread carefully and just be sure to get everything in writing - or at least an email.
Quote from: jockwav don,t renew when we are out of contract,if we want to keep our present upload?.
Message 6 of 9
(876 Views)
Re: Can I increase my upload speed?
23-01-2016 3:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But if i don,t renew when it runs out in a few months it should stay the same d/load & opload?.
https://www.flickr.com/photos/james_bingham/
Message 7 of 9
(876 Views)
Re: Can I increase my upload speed?
23-01-2016 5:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yup. Nothing will change and you don't have to notify anyone.
The only change you'll notice (if you bother to look) is that in your member's area on the PN web site you'll lose the pending order 'cancellation charge' or some such. Other than that the direct debit requests will continue to be sent to your bank as they are now. Same service, same price.
mav:quote
The only change you'll notice (if you bother to look) is that in your member's area on the PN web site you'll lose the pending order 'cancellation charge' or some such. Other than that the direct debit requests will continue to be sent to your bank as they are now. Same service, same price.
mav:quote
Message 8 of 9
(876 Views)
Re: Can I increase my upload speed?
23-01-2016 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Either that or look around for a better deal elsewhere.
https://www.flickr.com/photos/james_bingham/
Message 9 of 9
(876 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Can I increase my upload speed?