Can I have a new GEA test done please.

[#1]

Hi PN team,

After the farce of a cease error being placed on my line on the 14/2, and then 9 days it took to re-connect my line (23/2), I would like to have a new GEA test done to see if everything looks ok....not sure if my line will still be in the training period or not, does the GEA test show that info if it is?

Thanks

[#2]

Hi @Malcky,

I'm really sorry to hear that you've experienced these issues. I've tested your line today and I can see that you appear to be achieving a downstream sync rate of 79.9Mbps and an upstream sync rate of 20Mbps. As this is the case, it sounds like everything is now fine, but if you do experience any issues with your services going forward then please don't hesitate to let us know and we'll be happy to investigate further.

[#3]

Thanks for the info, however could you post a screenshot of the GEA test results as I like to see that and compare it to my older ones I’ve had done.

[#4]

@Malcky - here you go; 

Test OutcomePass

Test Outcome CodeGTC_FTTC_SERVICE_0000

DescriptionGEA service test completed and no fault found .

Main Fault LocationOK

Sync StatusIn Sync

Downstream Speed79.9 Mbps

Upstream Speed20.0 Mbps

Appointment RequiredN

Fault Report AdvisedN

NTE Power StatusPowerOn

Voice Line Test ResultPass

Bridge TapNot Detected

Repetitive Electrical Impulse NoiseNot Detected

Estimated Line Length In Metres357.0

Upstream Rate AssessmentVery Good

Downstream Rate AssessmentVery Good

Interference PatternNot Detected

Service ImpactNo Impact Observed

Home Wiring ProblemNot Detected

Downstream Policing Discard Rate0.0

Customer Traffic LevelUpstream and Downstream Traffic Detected

TechnologyVDSL

Profile Name0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off

Hope this helps, 

- MoR 

[#5]

Thanks for the details.

Previous GEA test for me have had profile name details saying: Retransmission Low

Today's test profile name info is showing: Interleaving low

What is the difference between Retransmission and Interleaving?

Thanks

[#6]

Thanks for getting back to us.

Effectively they are both different ways of combating errors that happens on the line.

Interleaving has a slightly higher effect on latency but unless you're a gamer chances are you wouldn't really notice this