Cabinet confusion causing delays
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- Cabinet confusion causing delays
Cabinet confusion causing delays
Cabinet confusion causing delays
on
30-03-2017
6:03 PM
- last edited on
30-03-2017
6:52 PM
by
Mav
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On 20th Feb I ordered PN fibre. After 5 weeks of problems (including 3 weeks without any internet) PN will finally install ADSL (not fibre) next week.
Many of the problems have been attributed to errors with Openreach data.
Availability checkers that use my postcode and phone number (like PN and PT) say I can have fibre.
If I use dslchecker.bt.com with my address, it says I'm connected to cabinet 7, which is fibre-enabled.
If I use dslchecker.bt.com with my phone number, it says I'm connected to cabinet 18, which isn't fibre-enabled.
How do I find out definitively which cabinet am I connected to?
Moderator's note by Mike (Mav): Post released from Spam Filter
Re: Cabinet confusion causing delays
Re: Cabinet confusion causing delays
30-03-2017 6:53 PM
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As far as I am aware using your telephone number gives the most accurate result.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Cabinet confusion causing delays
Re: Cabinet confusion causing delays
30-03-2017 7:14 PM
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My original fibre order was cancelled citing "cabinet capacity" issues. Which suggests I am connected to cabinet 7.
Re: Cabinet confusion causing delays
Re: Cabinet confusion causing delays
04-04-2017 2:14 PM
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Hi @Gazflo, I've responded to your other thread regarding problems with your order.
However in regards to the mismatch of data regarding which cabinet you're connected to, we contacted our suppliers to look in to this and correct their records and we later received a response to advise that fibre is unfortunately not available on the cabinet you're actually connected to.
I do apologise for any inconvenience this causes.
Harry Beesley Plusnet Help Team |
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