Cabinet Swap
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- Re: Cabinet Swap
Cabinet Swap
25-02-2018 9:46 AM - edited 25-02-2018 9:48 AM
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Would getting a cabinet swap be something that Plusnet could get done for me? I'm closer to one cabinet but connected to another. While the speeds are semi-decent, if two people are using the internet, the speeds drop substantially, to the point pictures take a while to load. My telephone line goes to the telephone pole which goes to my cabinet, but a neighbour who is on the same telephone pole goes to the closer cabinet and gets more than twice the speed I get! Please tell me its possible as I am ripping my hair out with not being able to do more than one thing at a time.
For info, I'm on the Bridgwater exchange and I'm on cabinet 41 but Cabinet 24 is closer.
I've gone through the help guides including using the test socket but that didn't alter the speed. I've got a new 5C master socket and the router is the only thing plugged into the socket with no extension sockets anywhere in the building.
Re: Unlimited Fibre Extra Guarenteed 39.8Mb but only getting 5.2Mb
25-02-2018 9:34 AM
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I think you would be better to start a new thread with this problem you will more than likely to get a quicker response.
But you need to go through the https://www.plus.net/help/broadband/about-broadband-speeds/ first it will take a wile but you will get there.
Part of life living
Re: Cabinet Swap
25-02-2018 9:54 AM - edited 25-02-2018 10:00 AM
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Moderator's note:
OP's duplicate post and two replies from another thread were removed with one reply by BlueJiay5 being merged here.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Cabinet Swap
25-02-2018 11:16 AM
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You'd have to look towards getting a "pair divert". This will only be possible if the ducting is in place, and intersects at some point between the two cabinets.
Re: Cabinet Swap
25-02-2018 12:37 PM - edited 25-02-2018 12:38 PM
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The issue is is that I'm starting to work from home now and my job involves remoting on to users PC to fix issues, and a laggy slow connection is a pain.
Re: Cabinet Swap
25-02-2018 1:05 PM
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You'll have a job on mate, put it that way. Highly doubt you'll get anywhere to be honest.
Re: Cabinet Swap
26-02-2018 12:45 PM
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Re: Cabinet Swap
26-02-2018 7:21 PM
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Re: Cabinet Swap
27-02-2018 9:33 AM
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I'm afraid you can't request it as far as I'm aware.
The moves are primarily being done for people who's estimates on FTTC fall below 15mbps or so.
As your estimates are above this it's unlikely to be considered in the near future.
Re: Cabinet Swap
27-02-2018 11:35 AM
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Going back to the OP. To establish a sound case for a cabinet swap will almost certainly require giving Openreach an opportunity to diagnose and potentially fix the cause of the problem you are seeing.
I'd suggest you follow the process here to initiate and record the problem.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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