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CH41 Birkenhead LVBIR Exchange

FIXED
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mcairns2
Dabbler
Posts: 13
Thanks: 3
Fixes: 1
Registered: ‎19-02-2019

CH41 Birkenhead LVBIR Exchange

Hi, are you aware of any issues affecting customers connected to the Birkenhead (LVBIR) Exchange? My service is working but it’s been well over 20mb slower than usual today (I ran some speed tests, both wired and wireless) My neighbour said her BT service is similarly slower.

I though I’d try a new micro filter but it hasn’t made any difference.

 

 

Many thanks, M.

2 REPLIES 2
mcairns2
Dabbler
Posts: 13
Thanks: 3
Fixes: 1
Registered: ‎19-02-2019

Re: CH41 Birkenhead LVBIR Exchange

Fix

Hi again, just to let you know I called CS up who are looking into this now.

 

I was asked to plug the line directly into the test socket. After I ended the call I ran a speed test and lo and behold the speed was back to what it usually is (70mb).

 

Thanks, M.

Plusnet Help Team
Plusnet Help Team
Posts: 1,466
Thanks: 140
Fixes: 63
Registered: ‎06-08-2018

Re: CH41 Birkenhead LVBIR Exchange

Glad to hear it's all sorted for you @mcairns2

 

Give us a nudge if you need further assistance. 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team