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Buffering on catch up

Gemmarobinson01
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2021

Buffering on catch up

‎26-03-2021 8:54 AM

Hi all,

I just moved to Plusnet from BT. Called tech and my connection is consistent but iPlayer/4od/itv player are constantly buffeting, I can't watch anything. Netflix is absolutely fine, using all the apps on firestick.

I have tried splitting the WiFi into 2.4 and 5, and tried the firestick connected to both channels and this hasn't helped.

Could anyone help please?

Thanks so much!
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Baldrick1
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Registered: ‎30-06-2016

Re: Buffering on catch up

‎26-03-2021 12:33 PM

@Gemmarobinson01 

If you still have your BT hub then use that. See here for settings https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/m-p/1795292#M24601

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

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Gemmarobinson01
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2021

Re: Buffering on catch up

‎26-03-2021 1:14 PM

Ahhh I've just sent it back! Will see if I can find another thank you
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Gemmarobinson01
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2021

Re: Buffering on catch up

‎28-03-2021 4:14 PM

Managed to find one and that seems to have solved the problem, thank you
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