Buffering, connection loss etc....fed up !!
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- Buffering, connection loss etc....fed up !!
Buffering, connection loss etc....fed up !!
31-07-2017 10:57 PM
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Hi I'm now a few weeks into my first ever fibre broadband connection with you and sadly things aren't going too well. I'm getting lots of buffering when watching TV programmes on my laptop or via my freeview box, and even watching facebook footage on my phone (all of these gadgets are less than 2 years old so its not likely that its a fault with them), theres is often pausing in connection or sometimes I just fail to connect to the internet full stop even when I'm doing simple things like sending an email, I've checked the speed using various sites and they all say its upwards of 27 mbps so I'm not sure what the issues are, could there be a physical fault with the phone socket or cabling ?
Re: Buffering, connection loss etc....fed up !!
01-08-2017 9:07 AM
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Are you connecting your devices using an Ethernet cable or via Wireless?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Buffering, connection loss etc....fed up !!
01-08-2017 3:18 PM
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As MauriceC asks, checking on wired or wireless would be good to know. Along with whether anything else is using the connection while you're trying to stream.
Re: Buffering, connection loss etc....fed up !!
01-08-2017 5:53 PM
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Re: Buffering, connection loss etc....fed up !!
01-08-2017 6:30 PM
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WIFI is not reliable too many variables involved can you try a test Wired ?
or try changing wifi channels
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Re: Buffering, connection loss etc....fed up !!
01-08-2017 10:37 PM
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