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Btw speed test gives strange results?

FIXED
tijara33
Pro
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Btw speed test gives strange results?

OR engineers spent 2.5 hours yesterday sorting out the wiring to my house & boy, did they make a good job! My speeds are now really stable (more of that in a moment) & internet pages etc are loading immediately & streaming is better than it's been for months.

 

However, just out of interest, I just checked the Btw tester & that's still showing really poor speeds. Purely out of interest, is there any reason for this? At the same time, could you please check my profile as the OR engineer said that after his work it may need adjustment upwards as I now have a shorter route to the cab., new BT wiring & a new connection box?

 

Many thanks, apologies if I'm wasting your time.Thumbs_Up

 

6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 14,572
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Registered: ‎30-07-2007

Re: Btw speed test gives strange results?

However, just out of interest, I just checked the Btw tester & that's still showing really poor speeds.Purely out of interest, is there any reason for this?

Which browser are you using for the test ? Some browsers are known to give incorrect results. I believe IE and Edge are the recommended ones ( which make life very difficult for us Linux users!)

At the same time, could you please check my profile as the OR engineer said that after his work it may need adjustment upwards

The BT profile will automatically adjust to any change in synch speed. The PN profile is irrelevant these days unless you are on a static IP. 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,901
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Registered: ‎22-01-2018

Re: Btw speed test gives strange results?

Fix

Hello @tijara33

 

Thanks for getting in touch. I have received your private message and will pass the feedback on to the relevant team, it was fantastic to hear.

 

I have run a test on your line and it definitely shows within estimates from our side, which I have added the results below. It may have the browser as suggested above. Please continue to monitor and if anything changes come back to us here.

 

Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 42.5 Mbps
Upstream Speed 12.1 Mbps
Appointment Required N
Fault Target Fix Time  
Fault Report Advised N
Estimated Line Length In Metres 668.6
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Technology VDSL
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-08-06T15:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 42.5 Mbps 42.5 Mbps 42.5 Mbps
Up Stream Line Rate 12.0 Mbps 12.0 Mbps 12.0 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-08-07T17:30:36.150+01:00 2018-08-07T17:45:36.150+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 4 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
tijara33
Pro
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: Btw speed test gives strange results?

Very many thanks Sammy, on both counts. If all OR's engineers were as good as my 2 there would be a lot less reason to criticise OR. Thumbs_Up

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Btw speed test gives strange results?

I'm also pleased to hear of the efforts the engineer made to fix your connection. Cheesy

If you want to leave thanks for them yourself I'd recommend filling out this formwize.

Let us know if you need any further assistance or have any other queries.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
tijara33
Pro
Posts: 1,360
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: Btw speed test gives strange results?

Thanks Gandalf! It's completed & forwarded to OR. Thumbs_Up

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: Btw speed test gives strange results?

Woot! Cheers @tijara33 Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet