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Broken promise of faster fibre.

magicsnaps
Dabbler
Posts: 14
Registered: 08-12-2008

Broken promise of faster fibre.

I'm very disappointed in my Plusnet Fibre service, to say the least.  After receiving the notification, as shown, I went off on location on Monday fully expecting to see an uplift in our broadband speed by the time I returned last night.  On the contrary, I have been testing repeatedly and despite rebooting the router a number of times, have been getting some of the worst speeds since fibre was set-up.  We had been getting a reliable 36/7Mbs down and 9.7 up for months.  Now it can drop to mid-twenties down at any time.  As it happens, the upload speed is fine, but I would like to see the faster download ASAP.  We are one of four houses built about four years ago and I know one of my neighbours has a 52Mbp contract, so the line is good.

What's going on?

Screenshot 2016-08-01 12.49.39.png

 

 

 

7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Broken promise of faster fibre.

You're not being restricted by anything on our side, this is purely down to the sync speed of your line, until that improves no changes we make will have any impact on your download speed.

 

Sync Status In Sync
Downstream Speed 38.3 Mbps
Upstream Speed 12.5 Mbps
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
magicsnaps
Dabbler
Posts: 14
Registered: 08-12-2008

Re: Broken promise of faster fibre.

Hello Chris,

 

That's very disappointing.  I'd rather not have had the message in the first place - I will keep checking to see if the speeds continue to be erratic.

 

Best wishes,

 

Haddon

Community Veteran
Posts: 26,656
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Broken promise of faster fibre.

@magicsnaps

Does the modem/router you are using show the attainable sync rate?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
keppy2008
Grafter
Posts: 67
Thanks: 5
Registered: 31-07-2007

Re: Broken promise of faster fibre.

So looks as if i am also in the same situation.......   a nice present i thought when the email stated i would move up from poss 38 to 52........  Speed tests have also put me in the 36/38 bracket.......    today   not changed one iota.......  So we all have  cabling and wiring " unsuitable" ?   and i guess always shall.  So when do promises become reality, or will flying pigs appear first.         The word    M I G H T     in the Plusnet email really means  Huh?

Regards

Keppy

Terranova667
Aspiring Pro
Posts: 1,268
Thanks: 63
Fixes: 3
Registered: 19-02-2014

Re: Broken promise of faster fibre.

to make it clear if you were not capable of more than 40Mb to begin with you will NOT see 52Mb, Plusnet can not magically make a line do that, sadly some are wondering where their 52Mb is that will never come.

rongtw
Seasoned Hero
Posts: 6,951
Thanks: 1,515
Fixes: 12
Registered: 01-12-2010

Re: Broken promise of faster fibre.

problem is PN decided to tell people they would magicly achive 55mbs ? Despite the fact that most peoples will only achive what they  get at present !!

PN FORGOT to mention they give you FREE Download speed only if your line is capable Crazy2

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etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Broken promise of faster fibre.

It's up to 52Mb, if you can't achieve that speed it's not really a problem.

Can't see where it says " 52Mb no matter how bad the line is "

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