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Broadband won't login

FIXED
Dickytwo
Hooked
Posts: 6
Registered: ‎08-10-2018

Broadband won't login

Hi, as of midday today our internet went down. Looking at the router, the DSL is synced but the login won't work. Nothing changed to the login. Plusnet issue?
5 REPLIES
Baldrick1
Aspiring Hero
Posts: 2,264
Thanks: 986
Fixes: 72
Registered: ‎30-06-2016

Re: Broadband won't login

Fix

Try doing a factory reset by pushing a paperclip or similar in the router factory reset hole. Keep the switched closed for 30 seconds then leave it alone for a bit to see if it sorts itself out.

Dickytwo
Hooked
Posts: 6
Registered: ‎08-10-2018

Re: Broadband won't login

Baldrick1, I had left this as a last resort as I didn't think it would solve it. But hats off, it has. All credit to you! God knows what happened.

My problem now is, I can't log in to the router. Either on the password I had previously set or the one on the back of the router.

Anyone else had this or have those nasty PlusNet people done something remotely?

Baldrick1
Aspiring Hero
Posts: 2,264
Thanks: 986
Fixes: 72
Registered: ‎30-06-2016

Re: Broadband won't login

You are using the correct password, that's the admin one, not the wifi one?

Dickytwo
Hooked
Posts: 6
Registered: ‎08-10-2018

Re: Broadband won't login

 

Login worked after another reboot. Thanks for helping, much appreciated!

Plusnet Help Team
Plusnet Help Team
Posts: 14,014
Thanks: 287
Fixes: 84
Registered: ‎27-04-2007

Re: Broadband won't login

Glad to see that's been sorted. Do should up if you have any other problems. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team