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Broadband to fibre upgrade problems.

Tical80
Newbie
Posts: 2
Registered: 29-11-2017

Broadband to fibre upgrade problems.

My broadband was supposed to be switched to fibre on the 22/11/2017. It still has a download speed of 7mbs average. How long will it actually take to change to fibre? Can anyone help?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Broadband to fibre upgrade problems.

Sorry to hear that.

I've checked your account and it looks like the fibre order wasn't placed.

This has now been done and we'll confirm the date as soon as possible.

Once your on fibre we'll refund the difference for the time you haven't had the service.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Tical80
Newbie
Posts: 2
Registered: 29-11-2017

Re: Broadband to fibre upgrade problems.

Disaster!! Once up and running, Plusnet is brilliant. Been a customer for years, I've even recommended to many others. Getting it up and running seems to be a major issue though. Issues after a house move and now an upgrade.
Thank you for your response.