Broadband time outs
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- Re: Broadband time outs
20-12-2016 2:22 PM - edited 20-12-2016 2:30 PM
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Hi since around August when i was told my fiber speeds was going to be changed from 38mb/s download to 52 mb/s & 20mbs download to 10 mb/s i am getting time outs when i connect to random website. it is also happerning to 1 of my email in Windows live mail.
I checked my speed & all seems fine .
my computer is coneccted with ethernet cable to my plusnet Technicolor 582n
I have enen changed my pc & a fresh install of windows 10.
I now run windows 10 pro 32 bit.
Browser Firefox.
I have to click many times to load page & sometime it ill never load.
Any ideas Plusnet team ?
My contract has run out with plusnet so can switch anytime i want to another provider.
Should also say i have changed ethernet cable to pc
Fixed! Go to the fix.
Re: Broadband time outs
20-12-2016 2:37 PM
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Another note to add is im running SUPERAntiSpyware Professional & Kaspersky Internet Security 17.
I have alway run both of these before when was getting not time-outs
Re: Broadband time outs
20-12-2016 3:27 PM
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We're not seeing many disconnects on your line:
Do you get errors when the page doesn't load? How does the problem show with your email?
Re: Broadband time outs
20-12-2016 4:31 PM
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it just shows tim out screen when not load internet page.& tells me unable to connect on email
20-12-2016 4:36 PM
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There have been some problems with Windows 10 recently where Windows forgets it IP, doesnt sound quite like the problem you are having, but to try to fix do you know how to go to your IP address settings and set your DNS to be 8.8.8.8 which points you at googles DNS. That has fixed the problems for other people in the past.
The other that has hit some people is adblockers, sometimes you go to a page (e.g. from a google search) and to get to the page you want it goes via an addtracker that gets blocked and does not work, but just looks like a page timeout.
Have you tried turning your AV off when it stops working, event if just for 5 minutes?
Re: Broadband time outs
20-12-2016 5:55 PM
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It does time out more from after i search on google & click a link .
Will try to check with SUPERAntiSpyware Professional & Kaspersky Internet Security 17 turned off
Re: Broadband time outs
20-12-2016 5:56 PM
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Does this link timeout?
Its a search on google for chocolate and its the first add sponsored link, be interesting to know if it works or not.
Re: Broadband time outs
20-12-2016 6:01 PM
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I have done the DNS 8.8.8.8 & so far nothing timed out not even your link.
for others reading i have put link on how to change DNS
https://uno.help/knowledge-base/article/how-to-change-dns-on-a-technicolor-tg582n
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