I appreciate there is a global pandemic, however I need someone to respond to my countless emails and tweets regarding my order. It seems it has been stuck in the a loop. The phone line has been checked, now just waiting for activation, however there is no date given. Please can I get an update? Are there any customer service folk working? I'm sure they are under a lot of pressure given the number of issues people are reporting - but still, I was told there would be no drop-in service following my switch to Plusnet....that hasn't been the case. Imperative this gets sorted out, my son works from home and desperately needs broadband connection.
