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Broadband speed

Squib
Grafter
Posts: 42
Thanks: 6
Registered: ‎01-11-2016

Broadband speed

‎16-02-2017 7:34 PM

From the 21st January my broadband speed has declined steadily from over 11 meg to now it is barely 4 meg , the service is just not good enough.

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Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Broadband speed

‎17-02-2017 4:11 PM

Hi there,

 

I am sorry to hear you are having speed issues. From testing your line, I'm seeing your speed below your estimates but I'm not identifying the problem.

 

I'd advise getting this raised up to us at http://faults.plus.net

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Squib
Grafter
Posts: 42
Thanks: 6
Registered: ‎01-11-2016

Re: Broadband speed

‎17-02-2017 8:32 PM

Up to the 5th February this year my speed checker reports that I am on Plusnet , after this date it reports that I am on BT. What is that al about ?

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