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Broadband speed

Squib
Dabbler
Posts: 15
Registered: 01-11-2016

Broadband speed

From the 21st January my broadband speed has declined steadily from over 11 meg to now it is barely 4 meg , the service is just not good enough.

2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Broadband speed

Hi there,

 

I am sorry to hear you are having speed issues. From testing your line, I'm seeing your speed below your estimates but I'm not identifying the problem.

 

I'd advise getting this raised up to us at http://faults.plus.net

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Squib
Dabbler
Posts: 15
Registered: 01-11-2016

Re: Broadband speed

Up to the 5th February this year my speed checker reports that I am on Plusnet , after this date it reports that I am on BT. What is that al about ?