Broadband speed stuck below 30 Mbps
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Broadband speed stuck below 30 Mbps
03-03-2018 4:23 PM
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I am on the Fibre extra plan but my speed has decreased gradually.as I used to get 50+ Mbps but now my speed never rises above 30. Can somebody look into this please?
Here is my line speed : Estimated line speed:66Mb (This may vary between 46Mb and 66Mb) - Checked on 2018-03-03 15:31:06
Current line speed:29 Mb
Re: Broadband speed stuck below 30 Mbps
03-03-2018 4:43 PM
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What does this say you should be getting: https://www.dslchecker.bt.com/?
Have you done a quiet line test? Take the front off your BT Master Socket (you may need to remove two screws) to expose the Test Socket. Plug a wired phone in to the Test Socket, ring 17070 then select option 2. If there is noise on the line you need to report a phone fault.
Plug your filter into the Test Socket, connect this to your modem/router and with an Ethernet cable between the router and a computer do a speed test using this: http://www.speedtest.btwholesale.com/. If it is running slow then continue to the Further Diagnostics page. The results you get on this page will be recorded such they are visible to Plusnet.
Report the results back here and no doubt further advice will be forthcoming.
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Re: Broadband speed stuck below 30 Mbps
03-03-2018 5:43 PM
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All the result screenshots have been attached have a look for yourself. For the quiet line test there was no noise so i don't think i need to report a phone fault.
Re: Broadband speed stuck below 30 Mbps
03-03-2018 8:11 PM
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Not good.
I would run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults
It takes a bit of your time but formally makes Plusnet aware of your problem, they have look at it, and gets the problem into the queue for action.
Re: Broadband speed stuck below 30 Mbps
04-03-2018 3:18 PM
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Something odd showing in the BT Wholesale test reporting your profile at 27.76 which is lower than the impacted rate on the DSL checker?
This needs PN support (limited availability over the weekend and current weather) to look at it . Meanwhile carrying out the checks given above by @BrightonRock will provide the data for PN to review.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Broadband speed stuck below 30 Mbps
04-03-2018 3:27 PM
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I have done all the checks suggested and there has been no change of any sort.
Re: Broadband speed stuck below 30 Mbps
04-03-2018 4:15 PM
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Did you carry on to reporting the fault? The checks are largely there to make sure that the automated test only identifies problems that are outside of your house wiring and which Plusnet regard as a fault, rather than themselves correcting the fault.
Re: Broadband speed stuck below 30 Mbps
04-03-2018 6:30 PM
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Yes, i have reported the fault.
Re: Broadband speed stuck below 30 Mbps
05-03-2018 10:05 AM
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