Broadband speed ridiculously slow

[#1]

My fibre broadband extra speeds are currently at 10 down and 0.25 up. I pay good money for them to be in high 40's minimum down. Not impressed at all, what can be done?

Attached photo of current speed.

[#2]

@Betty477

Welcome to the forums.

First place to start is with the information from https://community.plus.net/t5/Fibre-Broadband/Fibre-Speed-Faults/m-p/1270253#U1270253 so that people can offer help and advice with a clearer picture

[#3]

Hi there,

Sorry that you're having problems with your connection.

Sync Status	In Sync
Downstream Speed	14.4 Mbps
Upstream Speed	4.8 Mbps
Appointment Required	N
Fault Report Advised	Y
NTE Power Status	PowerOn
Voice Line Test Result	Voice fault suspected - contact Voice CP to progress copper issue

Test Result: Fail - Fault located in local network
Description: FAULT - Battery Contact

This fault has been reported through to Openreach as it's important to ensure there are no phone line issues as these can cause problems with broadband connections.

[#4]

Hi, thanks for response, could you explain these fault readings for me please?

[#5]

A fault has been detected along the line external to your premises, this has been reported through to Openreach and once they get back to us we'll be back in touch.