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Broadband speed an amazing 0.34 Mbps

holmes1969
Dabbler
Posts: 18
Thanks: 2
Registered: 12-09-2016

Broadband speed an amazing 0.34 Mbps

Lots of people complain about their speeds being 10.0 Mbps down I would die for that ten alone. Mine is pathetic at 0.34 Mbps and Plusnet have the cheek to notify me that they charging an extra £1.00 a month because they have improved my broadband. What a joke when will they just give me the speeds that I have been promised. They can never be contacted and on the odd occasion they do answer nothing ever gets done.

 

PLEASE SORT OUT MY BROADBAND PLUSNET. !!!

1 REPLY
BrightonRock
Pro
Posts: 246
Thanks: 79
Fixes: 5
Registered: 09-04-2016

Re: Broadband speed an amazing 0.34 Mbps

Have you reported a fault? If you haven't, PlusNet won't know about your speed problem.

You probably know about the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and reporting a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time but formally makes Plusnet aware of your problem, they have look at it, and gets the problem into the queue for action.

Please let us know how you get on.