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Broadband overcharging - £150 per month!

marthatorres
Dabbler
Posts: 16
Thanks: 8
Registered: 04-03-2018

Broadband overcharging - £150 per month!

We signed up for an unlimited broadband package but at some point without our knowledge we have been switched to a limited package (250).

We have been charged around £450 for the last three months broadband!

I have been on hold for nearly an hour without any success.

My advice is to steer clear of Plus net.

There appears to be no way to get in touch with them at the moment. If anyone has an email address, it would be much appreciated.

1 REPLY
Moderator
Moderator
Posts: 17,880
Thanks: 2,520
Fixes: 183
Registered: 06-04-2007

Re: Broadband overcharging - £150 per month!

Moderator's note:

Thread locked in favour of https://community.plus.net/t5/My-Account-Billing/Broadband-overcharging-150-per-month/m-p/1519663

Forum Moderator and Customer
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