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Broadband order

Richard21
Newbie
Posts: 1
Registered: ‎25-01-2019

Broadband order

‎25-01-2019 4:34 AM

I have place an order, a little over a week now , for a broadband but I have not receive my router yet. Phone already activated. First payment had been taken. How long does it take for the router to be delivered and activated?
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
Thanks: 10,300
Fixes: 1,600
Registered: ‎21-04-2017

Re: Broadband order

‎25-01-2019 11:53 AM

Hi there.

Sorry for the delay in placing your fibre order following your phone line activating.

I've placed it now and we'll confirm your activation date within the next 1-2 working days. This should happen on 01/02/2019 but may be delayed depending on engineer availability. We'll post your router out to you before this happens.

Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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