Broadband not working
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- Broadband not working
Broadband not working
29-04-2020 3:24 PM
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We haven’t had broadband connection for a few days. The router is blue and devices say they are connected but nothing is working. Has anyone else had this problem as it is becoming frustrating now as we cannot get hold of anyone a Plusne? Online chat isn’t working which is ridiculous.
Re: Broadband not working
29-04-2020 3:52 PM
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Chat and phone being down means it is tricky to get any support so hopefully someone will read this!
Re: Broadband not working
01-05-2020 12:07 PM
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Hi @Lester150, sorry for the delayed response.
I can see that the broadband has since come back on.
Thank you for your patience.
Hi @samuelparkinson, sorry to hear you're having broadband issues.
I have had a look it looks like the router needs authenticating with your username and password. Please try again and set the router up.
For your username, this should be your account username and should be in the following format:
(accountusername)@plusdsl.net
The password should be your account password.
If you could kindly create a separate thread in the future please for any queries as posting on someone else's thread puts it to the back of the queue and it delays us getting back to you.
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