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Broadband not activated

Lukeh123
Newbie
Posts: 1
Registered: 3 weeks ago

Broadband not activated

My broadband was due to commence today but no message, no email and no broadband. The router is showing an orange light and red broadband signal when using my username and password.

Using the setup@ username the light goes blue and it is picking up a connection as expected but obviously the internet is not accessible.

Clearly everything is working except the account hasn't been enabled Plusnet side. Can this be done asap please.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 23
Thanks: 5
Fixes: 3
Registered: 18-06-2018

Re: Broadband not activated

Hi Luke, sorry to hear the issues you are experiencing. I can see you are connected to the internet as this morning. If this is not the case please let us know or if we can assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Faisal J
 Plusnet Help Team