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Broadband losing connection at simular times every day

Newbie
Posts: 2
Registered: ‎03-04-2020

Broadband losing connection at simular times every day

We are having consistent issues where our connection just drops out at the same time almost every night. Usually at exactly 21:00 - It sometimes only drops the once but other nights it will continue to drop throughout the evening.

 

Is there anything you can do to resolve this issue - We have reported this in the past and nothing was done.

2 REPLIES 2
Newbie
Posts: 2
Registered: ‎03-04-2020

Re: Broadband losing connection at simular times every day

I feel it is disgusting that I still have not had a reply to this and I am still experiencing the same issues...
Community Veteran
Posts: 4,931
Thanks: 742
Fixes: 12
Registered: ‎05-04-2007

Re: Broadband losing connection at simular times every day

I would raise a fault - I think the URL is faults.plus.net though I haven't used it before.

Do that if you have not done so already.

A member of staff may pick up on your thread here, but I would raise a fault too.

Just to rule out dodgy extensions or something, can you try your master socket with everything else disconnected if you can.