Broadband losing connection at simular times every day

[#1]

We are having consistent issues where our connection just drops out at the same time almost every night. Usually at exactly 21:00 - It sometimes only drops the once but other nights it will continue to drop throughout the evening.

Is there anything you can do to resolve this issue - We have reported this in the past and nothing was done.

[#2]

I feel it is disgusting that I still have not had a reply to this and I am still experiencing the same issues...

[#3]

I would raise a fault - I think the URL is faults.plus.net though I haven't used it before.

Do that if you have not done so already.

A member of staff may pick up on your thread here, but I would raise a fault too.

Just to rule out dodgy extensions or something, can you try your master socket with everything else disconnected if you can.