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Broadband keeps running slow

pigsley
Newbie
Posts: 4
Registered: ‎04-12-2015

Broadband keeps running slow

Just recently, I've noticed my broadband speed keep slowing down. Normally I'm in the mid 30's. This morning I was nowhere close to that (high teens). It's cured by turning off the router, leaving it for a while, then turning back on. It used to happen quite infrequently, but now, it's almost every day. Any clues?

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,338
Thanks: 267
Fixes: 79
Registered: ‎26-03-2018

Re: Broadband keeps running slow

Hi @pigsley,

 

I'm sorry that your speed keeps slowing down and for any inconvenience that this is causing you. I've tested your line but the test hasn't picked up any problems from here:

 

So that we can determine the best next steps towards a resolution for you, please can you confirm whether this only affects wireless connections or if wired connections are affected too?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
pigsley
Newbie
Posts: 4
Registered: ‎04-12-2015

Re: Broadband keeps running slow

Hi nEmilly.

I only have it set with wireless. To connect with cables is very awkward for me. This drop in speed has seemed to happen since I started using a new chromebook this last week or so. I wonder if that has anything to do with it? It's a better spec than my old one, so I wouldn't have thought it was that.

Plusnet Help Team
Plusnet Help Team
Posts: 1,338
Thanks: 267
Fixes: 79
Registered: ‎26-03-2018

Re: Broadband keeps running slow

Thank you for confirming that @pigsley. As testing the line hasn't picked up any problems from here, it's likely that the issue lies with the wireless signal. It may be the case that your new laptop is connecting onto the 5Ghz wireless channel and the old one was connecting to the 2.4Ghz, and that the 5Ghz band is the one causing the problem.

 

The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free WiFi analyser app which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.

 

1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.

 

 2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

 

 3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices to for a stronger signal. 

 

4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.

 

5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.

 

Please let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team