Broadband keeps dropping
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Re: Broadband keeps dropping
01-01-2018 7:32 PM
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Can a Moderator move this to the Fibre Broadband board
Re: Broadband keeps dropping
02-01-2018 12:27 AM
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Moderator's note:
Moved as requested.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Broadband keeps dropping
02-01-2018 10:25 AM
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Hi LaurenB.
Had similar problems with my connection dropping a few times a day. Been getting worse over the last few months. Orange B on the router, then reconnects.
similar error log (attached) every time.
Any ideas?
Re: Broadband keeps dropping
02-01-2018 11:42 AM
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@mmace I can see your connection is dropping but our tests aren't showing any cause for this. I'd recommend raising a fault here so we can investigate further
@zappashouse Our tests aren't showing any issues either. As above I'd recommend raising a fault.
Re: Broadband keeps dropping
02-01-2018 2:55 PM
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thanks matthew.
will raise a fault check.
does the error log give any hints?
Re: Broadband keeps dropping
02-01-2018 3:55 PM
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Had no problems on ADSL with Sky for years so shouldn't be internal. Only thing different in the house is the Plusnet equipment. Externally I changed from Sky ADSL to Plusnet FTTC and that's when the problems started.
Can't even watch the channels I'm paying extra for without them dropping out!
Connection just dropped twice in 5 minutes.
Also, I'm subscribed to this thread but have never received any notifications that anyone replies, all other threads seem ok
Re: Broadband keeps dropping
02-01-2018 4:14 PM
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Hi,
My fibre broadband keeps on dropping out. Registered a fault with support but they asked me to use the test socket. My master socket has not got one so how do we resolve the problem?
Thanks
Re: Broadband keeps dropping
03-01-2018 11:00 AM
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I went through all the steps in the link yesterday and finished off logging the form but I never received any kind of acknowledgement via email/SMS, how can I see if it went through to somewhere/someone?
These are my latest dropouts according to the router's logs:
Log doesn't go back earlier than this
01/01/18 - 12:00:54
01/01/18 - 12:21:02
01/01/18 - 15:39:32
01/01/18 - 15:43:55
01/01/18 - 18:59:50
01/01/18 - 23:22:13
02/01/18 - 10:02:10
02/01/18 - 15:41:46
02/01/18 - 15:47:08
02/01/18 - 17:43:37
03/01/18 - 03:10:55
Re: Broadband keeps dropping
03-01-2018 9:54 PM - edited 03-01-2018 9:57 PM
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mmace you have my sympathy with this few weeks ago but still having problems I am hoping we will get an answere from the Plusnet team on Friday as its been at least 2 months for us
Part of life living
Re: Broadband keeps dropping
05-01-2018 12:08 AM
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Hi everyone. I have similar problems: my FTTC broadband is dropping several times a day, then reconnection after a minute or two. This has been doing on for a few months. Can someone check my line?
Thx,
Tim
Re: Broadband keeps dropping
05-01-2018 2:05 PM
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Re: Broadband keeps dropping
05-01-2018 3:44 PM
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Did it log ok when I answered the questions?
Getting really [-Censored-]ed off now, the kids can't play their games (which I pay a monthly fee for) or watch YouTube and we cannot watch the extra channels we pay for.
It's currently down for the third time in 10 minutes.
Re: Broadband keeps dropping
05-01-2018 3:59 PM - edited 05-01-2018 4:00 PM
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Please reopen #165268133!
I went through the questions but it's been closed now saying it's a duplicate of a call from last month which is also resolved saying all is OK, it is NOT OK, please can someone look into this.
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