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Broadband keeps dropping

emzmc
Hooked
Posts: 7
Thanks: 1
Registered: 17-10-2016

Broadband keeps dropping

Been a customer of plusnet for years now. Upgraded to fibre late last year. In the last month the broadband keeps dropping. I never had this before with plusnet. It is really annoying and is only getting worse. This is not what I am paying for
2 REPLIES
Community Veteran
Posts: 1,590
Thanks: 61
Fixes: 2
Registered: 17-06-2007

Re: Broadband keeps dropping

There could be several causes for the line dropping - have you looked at the logs on the router to see what its doing?

 

Also what product are you on? @bobpullen has been investigating and hot fixing issues where uploading seems to drop the connection on some PN products

emzmc
Hooked
Posts: 7
Thanks: 1
Registered: 17-10-2016

Re: Broadband keeps dropping

I'm on unlimited fibre. How do I see the logs. The internet dropping happens when I'm browsing or streaming as well