Broadband keeps dropping out multiple times a day

[#1]

Connection definitely isn't stable. Has dropped out at least once since I've been away this week on holiday. Can someone check that graph thing that was shown at the start of this thread and see how many times in the last week please?

[#2]

1:04am - just dropped again.

[#3]

Dropped again, 11:02am

[#4]

Hi @Phalanx,

I'm sorry that your connection is still dropping. Your connection log is showing that there have been six drops over the last week:

 

However, testing your line is no longer picking up the external fault:

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	79.9 Mbps
Upstream Speed	12.6 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	659.0
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed on Sundays
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	No Timing Information
Interference Location	Unknown
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-07-29T13:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	77.2 Mbps	79.9 Mbps	79.4 Mbps
Up Stream Line Rate	11.7 Mbps	12.7 Mbps	12.2 Mbps
Up Time	450.0 Sec	900.0 Sec	899.0 Sec
Retrains	0.0	7.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-08-11T12:04:32Z	2018-08-11T12:19:32Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Please can you run through our troubleshooting guides here and let us know how you get on. Please let us know if this problem persists once you've done the troubleshooting checks - if so, we'll investigate this further for you.

[#5]

I have run through those items before, and don't really want to repeat everything again as I have to remove the front plate once more and stuff. It didn't work last time.

[#6]

Hi @Phalanx, we would still recommend connecting the router to the test socket and leaving it there for a few days, just to rule out the internal wiring as a cause.

If you are still having issues then please report the issue here and let us know once you have completed this.

[#7]

Just had another drop:

03:05:17, 12 Aug.	(47981.770000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
03:05:15, 12 Aug.	(47980.190000) PTM over DSL is down after 798 minutes uptime
03:05:15, 12 Aug.	(47980.180000) PPPoE is down after 797 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
03:05:12, 12 Aug.	(47977.570000) PPP LCP Send Termination Request [User request]

I'll be doing the master socket test tomorrow, as I'm waiting on a filter to arrive.

[#8]

OK, filter installed and it is connected directly to the test socket in the master port.

[#9]

Not sure if this will help in your case.

I had repeated disconnects when I first got the PN broadband. Changing the microfilter stopped the disconnects. So I guess the microfilter I had was somehow not working properly.

Good luck.

[#10]

Well, we shall see. My faceplate is one of those integrated ones, so no need for a microfilter. We'll see if this helps. If it does, I guess it's the faceplate on the master socket.

[#11]

Hi @Phalanx,

Thanks for your patience whilst we investigate this. I have checked and updated your open fault ticket here:

If you could response to the ticket and give us a shout when you've done so, we'll go from there.

Best wishes,

Dave

[#12]

As of this post, the connection had been reset 18 hours ago. It was better, yes, but the problem still persists.

[#13]

10:40pm dropped again.

[#14]

Hi there, can you try connecting to the test socket please as per what Dave asked on Monday? Thanks. - Adam 

[#15]

Please see message 23 on the thread. I did that: https://community.plus.net/t5/Fibre-Broadband/Broadband-keeps-dropping-out-multiple-times-a-day/m-p/...