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Broadband keeps dropping out multiple times a day

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Broadband keeps dropping out multiple times a day

Thanks, is it still connected there? I ask as we could do with it being left connected there for a while so we can check and see if the connection still drops. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Phalanx
Grafter
Posts: 34
Registered: ‎28-07-2018

Re: Broadband keeps dropping out multiple times a day

It has been connected there since I made that post. I'm sure you have enough in your logs from that time.

plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Broadband keeps dropping out multiple times a day

I've added your logs to the account ticket for you. I'd like to know if what you see is mirroring that.

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 Tony T
 Plusnet Help Team
Phalanx
Grafter
Posts: 34
Registered: ‎28-07-2018

Re: Broadband keeps dropping out multiple times a day

Confirmed.

Phalanx
Grafter
Posts: 34
Registered: ‎28-07-2018

Re: Broadband keeps dropping out multiple times a day

8.15pm, Prime time, dropped again. This is getting beyond a joke now. Weeks of testing, same problem so far, and not ONE engineer has come to even check anywhere here apart from the initial guy who told me he wasn't even a broadband engineer! What a joke.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Broadband keeps dropping out multiple times a day

Hi Phalanx, it's looking like another engineer visit would be the best way forward. I've just added an update to ticket 179873352 for you. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team