Broadband keeps dropping out intermittently

[#1]

We had fibre broadband installed by Plusnet last year, and until recently the connection has been fine. But in the last week or so the connection has been dropping out intermittently, usually for a few minutes at a time. It seems to occur randomly, not at any specific time of day. It is incredibly frustrating, and I have lost data a few times.

The modem is on all the time and we have made no changes to the setup recently.

I have run all the recommended line checks, and can find no problems there. I have also checked the Service Status and there are no reported problems in our area.

The phone line is also supplied by Plusnet.

Can anyone help?

[#2]

To understand the problem better, are you losing connection at the router or the computer? And are you using an ethernet cable for your connection or Wifi?

[#3]

I'm using a wifi connection, not ethernet cable. What happens is that the wifi signal suddenly drops out, and then if I check the router, it has an orange light instead of a blue one.

[#4]

Sorry to hear you're having problems.

The connection from the exchange to your router doesn't look too good...

Testing your line isn't identifying any issues, I'd advise running through the checks here and report the fault to us here if you continue to experience problems.

Anoush